Communication Breakdown
Communication Breakdown is a postgame show for PR pros. In each episode, hosts Craig Carroll (Founder of the Observatory on Corporate Reputation, Editor of the SAGE Encyclopedia of Corporate Reputation, Lecturer at Rice University’s Jesse H. Jones Graduate School of Business) and Steve Dowling (former head of communications at OpenAI and Apple) discuss the strategies and tactics companies are using in high-visibility crises and PR initiatives, giving listeners unique insight into how key decisions are made.

The podcast offers two unique perspectives on communications theory and practice, drawing on Craig’s research and teaching on reputation at USC Annenberg, UNC Chapel Hill, and universities worldwide, and Steve’s two decades of experience as a comms leader at some of the world’s most influential companies.

Whether you’re a PR professional, marketing executive, or just curious about how companies make key communications decisions, you’ll find these discussions insightful and valuable.

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Jaksot(100)

Minnesota CEOs miss the mark

Minnesota CEOs miss the mark

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll return to the topic of Minnesota to examine how corporate leaders responded after the killing of protester Alex Preti during...

30 Tammi 34min

Davos TACO, “Idiots” Feud

Davos TACO, “Idiots” Feud

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine two very different European stages where reputation, power, and communication collide. First, they unpack Davo...

23 Tammi 30min

ICE paints a target on Target

ICE paints a target on Target

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine two very different corporate communication challenges playing out in real time. First, they break down how Tar...

15 Tammi 27min

New Year, New Challenges

New Year, New Challenges

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine two stories where companies get assigned roles before they choose them. First, they look at U.S. oil companies...

8 Tammi 28min

Resisting Without Escalating: 2025 in Review

Resisting Without Escalating: 2025 in Review

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack how companies navigated a volatile year under Trump’s return to power — chasing access, dodging landmines, and managi...

30 Joulu 202527min

Susie Wiles’ star turn

Susie Wiles’ star turn

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine the fallout from a rare, high-access Vanity Fair profile of White House Chief of Staff Susie Wiles. What looke...

19 Joulu 202534min

He’s Back...

He’s Back...

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine Elon Musk’s return to the podcast circuit amid reports of a possible SpaceX IPO. They question whether Musk’s ...

12 Joulu 202524min

Costco targets tariffs, tech throws tantrum

Costco targets tariffs, tech throws tantrum

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two distinct communication strategies playing out in the same political environment. First, they look at Costco’s de...

4 Joulu 202526min

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