Communication Breakdown
Communication Breakdown is a postgame show for PR pros. In each episode, hosts Craig Carroll (Founder of the Observatory on Corporate Reputation, Editor of the SAGE Encyclopedia of Corporate Reputation, Lecturer at Rice University’s Jesse H. Jones Graduate School of Business) and Steve Dowling (former head of communications at OpenAI and Apple) discuss the strategies and tactics companies are using in high-visibility crises and PR initiatives, giving listeners unique insight into how key decisions are made.

The podcast offers two unique perspectives on communications theory and practice, drawing on Craig’s research and teaching on reputation at USC Annenberg, UNC Chapel Hill, and universities worldwide, and Steve’s two decades of experience as a comms leader at some of the world’s most influential companies.

Whether you’re a PR professional, marketing executive, or just curious about how companies make key communications decisions, you’ll find these discussions insightful and valuable.

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Jaksot(89)

Comms on Three Continents

Comms on Three Continents

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll move across three communication flashpoints on three continents: the evolving influence economy at Cannes Lions, Lulul...

25 Kesä 28min

Beast Mode

Beast Mode

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine MrBeast’s 500 million YouTube subscriber milestone and the reputation challenges that come with creator scale. They ...

18 Kesä 30min

Missives You Might’ve Missed

Missives You Might’ve Missed

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll revisit recent essays from Craig and Steve on corporate communications, media scrutiny, and the strategic role of the ...

11 Kesä 34min

bp’s Big Problem

bp’s Big Problem

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll return to BP’s boardroom battle with former chairman Albert Manifold. After being dismissed over governance, oversight...

4 Kesä 22min

“Lower-Value Human Capital”

“Lower-Value Human Capital”

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack two corporate reputation problems where leadership, governance, and messaging collided under pressure. First, they ex...

28 Touko 30min

The AI Commencement

The AI Commencement

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine a string of AI-related commencement speech misfires and what they reveal about executive communication, audience awa...

21 Touko 29min

Of Maersk and Men

Of Maersk and Men

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two high-stakes corporate communication moments with direct lessons for CEOs, communications executives, public affa...

14 Touko 30min

GameStop’s faceplant, Wells Fargo’s comeback

GameStop’s faceplant, Wells Fargo’s comeback

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two very different corporate reputation moments: GameStop CEO Ryan Cohen’s awkward CNBC interview after announcing a...

7 Touko 30min

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