"How to balance between product, go-to-market, customer experience, and business discipline in a startup?" with Rohit Sen
Founders need to strike a balance between product, go-to-market, customer experience, and business discipline to ensure sustainable growth for their startup. Often, sorting through the array of goals ...
5 Marras 201930min
"How to setup a customer experience management team in an organisation?" with Thomas Linton
A nod from leadership on CX strategy might not translate into an allocation of resources for executing that strategy. Setting up a Customer Experience team is a challenging and arduous process. A proc...
29 Loka 201942min
"How to use customer experience to create a new market segment?" with Apoorv Gawde
What's common between iPhone and Slack? Along with them being amazing products, both iPhone and Slack delivered great customer experience and altered the market in a big way! It's not like smart phone...
22 Loka 201944min
"How to deliver a great online-offline customer experience in eCommerce?" with Wouter van Bockel
eCommerce didn't just change the way we buy stuff, it has changed consumer psychology and has completely transformed our expectations as customers. When you compare the traditional customer journey of...
15 Loka 201935min
"How to get senior management buy-in for customer experience improvement?" with Sonia Bhatia
As much as your CEO may talk about customer experience, the true test of his/her commitment is whether he/she would invest in it. Even if you get the budget, we know that you'd need department heads t...
8 Loka 201938min
"How to build a customer service team that delivers customer delight?" with Jasmeet Singh
Customer service is a critical part of the overall customer experience. Your customer service team is the face of your brand when it comes to handling customer concerns and turning unhappy customers i...
1 Loka 201923min
"How can companies redesign for digital and improve customer experience?" with Martin Mocker
Digital transformation is no longer a choice for organisations. With almost 1/3rd of the world population now connected to the internet, companies need to look at digital technologies in a new way: no...
25 Syys 201926min
"How to deliver a delightful customer experience in SaaS?" with Vikas Jha, CEO & Founder, Alore
With almost everything being automated in SaaS, bringing the human touch to the experience is challenging. In this episode I am in conversation with my dear friend and partner in most of the ups and d...
17 Syys 201916min
