Tony Won - Is Gaming Player Support The Same as Customer Service?
Tony Won has a long career as a leading player support specialist in the gaming industry. Previously he was the head of player support at Riot Games and Epic Games - responsible for supporting titles ...
22 Heinä 202222min
Hemant Puthli - Neo Group - ESG & CSR In CX/IT/BPO
Hemant Puthli is MD and Partner at Neo Group. He is based in Mumbai, India. Neo Group recently conducted a detailed study of business service and IT companies to determine which are really adopting a ...
14 Heinä 202239min
Bill Colton - Global Telesourcing - Could Celebrities Help BPOs Find Talent?
Bill Colton is the CEO at Global Telesourcing. He is based in Arlington, VA, USA. In this conversation with Peter Ryan, Bill talks about how celebrities can boost BPO brands and help specifically with...
8 Heinä 202219min
Colson Hillier - Alorica - Building CX Resilience And Innovation
Colson Hillier is the CMO of Alorica. He is based in New Jersey in the US. Mark called Colson for this interview because the most recent Gartner Magic Quadrant mentioned several examples of post-pande...
30 Kesä 202229min
Stefan Freyer - Orphoz (McKinsey & Co) - Connecting A CX Vision To CX Implementation
Stefan Freyer is the Managing Director of Orphoz (a McKinsey company supporting cross-industry transformation and project management) - he is based in Berlin, Germany. Stefan recently talked to Mark a...
23 Kesä 202217min
Natasha Ratanshi-Stein - Surfboard - Turning WFM For CX Into Team Planning
Natasha Rantanshi-Stein is the founder at Surfboard - a service that has reinvented workforce management (WFM) by turning it into team planning. Surfboard is focused on team planning for CX and this i...
16 Kesä 202223min
Sara Sloman - Paythru - CX for EVs And Sustainable Transport
Sara Sloman is the Director of Future Fleet at Paythru. Sara is based in the UK. Sara's role is to imagine the future of the Electric Vehicle (EV) market - in particular for fleet users. She is focuse...
9 Kesä 202223min
Annelien Marcus - Clarion People - Post-Covid CX Recruitment
Annelien Marcus is a Recruitment Manager at Clarion People, based just outside of London in the UK... her focus is contact centre and CX recruitment so Peter Ryan called to ask about the latest recrui...
2 Kesä 202222min
