Stephen Loynd - What Is The Metaverse And Why Does It Matter For CX?
Stephen Loynd is an old friend of CX Files. Both Mark and Peter have know him for many years. He is the founder of TrendzOwl, based in Arlington, VA, and is well known as a speaker and deep thinker on...
29 Syys 202244min
Ben Jones - Sigma Connected Group - Key Lessons From CXO 2022
Ben Jones is the Group CCO at Sigma Connected Group. He is based in Birmingham in the UK. Ben attended the CX Outsourcers event in Las Vegas last week and in this interview he talks about some of the ...
22 Syys 202225min
Ricardo Pedroza - PROCOLOMBIA - BPO and CX in Colombia
Ricardo Pedroza is the USA Executive Director of PROCOLOMBIA - the government agency focused on developing business, foreign investment, and tourism for Colombia. With a recent change of government, m...
15 Syys 202224min
BPO In Georgia With Sean Goforth & Lynda Arsenault
Peter Ryan called on Sean Goforth and Lynda Arsenault to give their feedback on a visit by a group of international BPO influencers and advisers to Georgia this week. In this call, Lynda and Sean are ...
7 Syys 202223min
Victor Pereda - Nearsol - How Startups and Hypergrowth Companies Manage CX
Victor Pereda is the CEO of Nearsol. He is based in Irvine, CA. Victor and Nearsol have advised many startups on how to manage the transition from in-house CX to working with a partner to cope with th...
1 Syys 202222min
Indu Badlani - Project Space and StaffingExpert - Career Development in CX
Indu Badlani is the CEO at business process management experts Project Space and co-founder of StaffingExpert - a recruitment company focused on BPO and contact centers. She is based in Manila, Philip...
25 Elo 202223min
Simon Yoxon-Grant - TLScontact - The Recovery Of The Travel Industry
Simon Yoxon-Grant is the CEO of TLScontact. He is based in the UK. TLS is focused on providing visa and consular services so if you have had to travel since the pandemic - and you needed to apply for ...
17 Elo 202226min
Claas van Delden - Yoummday - CX Acquisition And Expansion In Europe
Claas van Delden is the Chief Growth Officer of Yoummday. He is based in Munich, Germany. Yoummday is a highly flexible work-from-home CX specialist that has recently purchased Icon, the Prague-based ...
11 Elo 202217min
