CX Files

Steve Jones is the Head of Insights and Data for Capgemini North America. He has a background managing both AI and Big Data for Capgemini and is a leading global expert on how companies use data for i...

24 Touko 201921min

Mark Davies is a business design expert at PA Consulting with a focus on customer disruption and also author of a recent study titled Customer 4.0. This research explores different demographic groups ...

17 Touko 201936min

Christine Bardwell is the Senior Principal Strategy for Oracle Loyalty and Commerce and she is responsible for all the global go to market strategy for Oracle Loyalty. Before Oracle, Christine was an ...

10 Touko 201918min

Sarah is the Chief Happiness Officer at Happy Coffee Consulting. She is also the Head of Customer Service at Sure Petcare managing a customer service team that works across borders using several langu...

3 Touko 201916min

Amit Shankardass is the Executive Vice President of worldwide marketing at Teleperformance. Teleperformance has over 300,000 people delivering CX services to 170 markets from 80 different countries. I...

26 Huhti 201915min

Until very recently Vadim Anikanov was the Head of Global Customer Operations at Digital Finance International, which is a member of the Finstar Financial Group. He has spent a couple of decades in va...

18 Huhti 201915min

Wendy Shlensky is the Global Head of PR and AR at Hinduja Global Services (HGS), based in New York. Wendy was a speaker at the recent CXOutsourcers event in Windsor, UK, so I called to catch up on her...

12 Huhti 201912min

Ed Thomas is the Principal Analyst for technology thematic research at GlobalData PLC. He was recently speaking about AI and CX at the CX Outsourcers conference in Windsor, UK. After his talk, I asked...

5 Huhti 20195min