Alistair Niederer - Egeria Insights - Customer Complaints & Disputes
Alistair Niederer is the CEO of Egeria Insights, a recently formed company launched by the Resolver Group, the leading complaint and dispute resolution organisation in the UK. Egeria Insights is focus...
2 Elo 201915min
Steve Weston & Peter Ryan : CX In Egypt - Perception and Reality?
In this episode of the podcast we are exploring the perception and reality of working in different global locations after the news this week that airlines such as BA and Lufthansa are not flying to Ca...
26 Heinä 201918min
Alan Graham - Mindpearl - Travel and CX
NOTE: Sound quality is below usual in this episode thanks to the conferencing system we were using having a 'muddy' effect on the sound - apologies... lesson is to call direct, not through conference ...
19 Heinä 201914min
Felix Serrano - Activus Connect - Platforms and the CX gig economy
Felix Serrano is the co-founder and CEO of Activus Connect. The company is a certified women and minority-owned customer engagement organisation and they are operating across all of the continental US...
12 Heinä 201914min
Rob Allman - Dimension Data - Global CX Benchmarking Research
Robert Allman is the Group Senior Vice President for Customer Experience at Dimension Data. Based in Johannesburg, South Africa, Dimension Data operates all over the world managing and consulting on t...
5 Heinä 201930min
Ved Sen - TCS - Digital Strategy, CX, and Innovation
Ved Sen is a Digital Evangelist at Tata Consultancy Services (TCS). He is focused on digital strategy, acceleration and innovation and from his base in London he advises TCS clients on how to utilise ...
28 Kesä 201925min
Evan Jones - Harambee - How CX Can Create Employment
Evan Jones is the CIO of Youth Employment Accelerator, Harambee, based in Johannesburg, South Africa. He is also the National Board Chairman of BPeSA, promoting and advising the wider BPO industry in ...
21 Kesä 201913min
Shai Berger - Fonolo - Managing Call-Backs
Shai Berger is the CEO and co-founder of Fonolo, a technology company based in Toronto, Canada. Fonolo manages call-backs for contact centres eliminating the need for customers to wait on hold. In thi...
14 Kesä 20199min
