FOCUS
When you’re challenged with a new problem at your school, wouldn’t it be nice to hear from someone who’s already solved that very same challenge? Each episode, we’ll interview a university administrator or industry expert about the problems they’ve solved and how they addressed it. If you’re a campus administrator, IT director or work in student affairs or the bursar’s office and you want solid ideas for solving your campus’ challenges, this podcast is for you.

Jaksot(51)

Episode 304: Digital Transformation at Redeemer University

Episode 304: Digital Transformation at Redeemer University

In this episode, Heather speaks with Len Moelker, director of information technology at Redeemer University in Hamilton, Ontario. He tells her about the digital transformation initiative that has set ...

9 Elo 202130min

Episode 303: Better Outcomes with Tuition Protection

Episode 303: Better Outcomes with Tuition Protection

Heather hears from Derrick Shy, Vice President of business development at GradGuard. COVID-19 UPDATE: NEW EPIDEMIC COVERAGE ENDORSEMENT AND SPECIAL PLAN ACCOMMODATION We are pleased to announce that...

26 Heinä 202131min

Episode 302: Improving Processes with EmoryCard

Episode 302: Improving Processes with EmoryCard

On this episode Heather is joined by Kim Pfeffer, Director of Emory Card at Emory University. Kim explains how changes and updates with the campus card have affected and improved processes for staff a...

12 Heinä 202144min

Episode 301: A Platform Approach at TouchNet

Episode 301: A Platform Approach at TouchNet

Heather hosts Adam McDonald, president of TouchNet. They explore the future of TouchNet and the future of higher education.Special Guest: Adam McDonald.

21 Kesä 202119min

Episode 208: The Changing Payments Landscape with Stacy Hughes

Episode 208: The Changing Payments Landscape with Stacy Hughes

Stacy Hughes, Chief Information Security Officer at Global Payments, Inc. and Heather discuss the changing payment landscape and its impact on security and compliance.Special Guest: Stacy Hughes.

15 Joulu 202019min

Episode 207: Student Housing Post-COVID with Jason Gross and Michael Fogarty

Episode 207: Student Housing Post-COVID with Jason Gross and Michael Fogarty

Heather talks with Jason Gross and Michael Fogerty from Adirondak about what housing and residential halls look like in the post-COVID world and how campuses can move forward from here.Special Guests:...

8 Joulu 202033min

Episode 206: PCI Council’s Strategic Framework and Expectations for PCI DSS v4.0 with Troy Leach

Episode 206: PCI Council’s Strategic Framework and Expectations for PCI DSS v4.0 with Troy Leach

Troy Leach, senior VP and engagement officer at PCI Security Standards Council gives Heather some insights about the new strategic framework that has been put into place for PCI compliance.Special Gue...

1 Joulu 202033min

Episode 205: Using KPIs on Campus with Christine Blakney

Episode 205: Using KPIs on Campus with Christine Blakney

Christine Blakney is the managing director of student business services at Texas Tech University. She walks us through how KPIs, or key performance indicators, have helped the campus business and stud...

17 Marras 202043min

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