Technical account managers w/ CS Leadership Office Hours
A weekly segment: CS Leadership Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Re...
20 Loka 202031min
Moments to delight and deliver for your customer w/ Kristi Faltorusso
In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer succ...
16 Loka 202022min
CS Leadership Workshop w/ Nils Vinje of 30 Day Leadership
Nils Vinje, Founder and CEO of 30 Day Leadership, brings his methodology to our audience as our first sponsor of Gain Grow Retain. -- If you want to join the discussion with thousands of other cus...
14 Loka 202050min
Building relationships with key stakeholders w/ CSM Office Hours
In a weekly segment, we bring together CSMs to talk tactics among peers. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrow...
12 Loka 202031min
Conducting churn analysis w/ Anita Toth
Anita Toth spent much of her career In academia and has translated that Into a successful B2B SaaS career. She's passionate about churn analysis and helping B2B SaaS organizations bring together qua...
9 Loka 202018min
The Advocacy Well w/ Ari Hoffman
There Is no one more passionate about 'Customer Advocacy' than Ari Hoffman, Director of Customer Advocacy at Coveo. He drops his concept of The Advocacy Well - all about how you build and nurture c...
8 Loka 202039min
Customers care about 3 things w/ Amy Volas
This might be my favorite episode. Amy Volas, Founder & CEO of Avenues Talent Partners, comes on to the podcast to talk about relationships. She's had a successful career In the sales and account ma...
5 Loka 202036min
How to keep building trust with clients w/ CSM Office Hours
In a weekly segment, we bring together CSMs to talk tactics among peers. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrow...
28 Syys 202032min
