Get Out of Wrap - Contact Centre Chat

Joe Beal is the CCO at DDC and wanted to do things differently. Along with his team they created DDC Discusses an event to showcase what happens when academia meets the world of CX & Contact Centres.

26 Touko 202343min

Team Leader Tips from the Novuna Team and more tales of my career thanks to Greenbean

19 Touko 202315min

I love meeting Paul at events and seeing his smiling face at any industry gathering plus this guy knows his stuff! In this episode we chat about Pauls career, and of course with paul being an expert f...

14 Huhti 202339min

Quality in contact centres and ChatGPT ? Whats happening ? Jaime Scoot CEO & Co-Founder of Evaluagent joins me to tell all. We also chat about whats the story behind Evaluagent ? Where did it all sta...

7 Huhti 202354min

Tim Farrell of Direct Line chats about all the cool things he and his team have been doing as part of their digital transformation. A fascinating, educating and insightful trip behind the scenes with ...

31 Maalis 202355min

In this episode we chat about Craig's career and the dreaded imposter syndrome in a soul searching, open and honest session. Craig is an awesome guy and is passionate about putting contact centres rig...

24 Maalis 202356min

Jake Gardiner of Odigo really knows his stuff and chats about AI, NLP and much more in a great episode to listen to if you want to understand more about how cloud based technology can help your contac...

22 Maalis 202338min

Thanks to Julie Mordue and everyone at Greenbean I've started sharing my story with them - head over to their website to see this and more......come with me to 1995

3 Maalis 20234min