How to Be Awesome at Your Job

Leadership expert Erica Dhawan helps decode the new cues and signals that make up digital body language. — YOU’LL LEARN — 1) The new cues and signals to look out for2) Rules for emojis in emails3) The Zoom rule to keep everyone engagedSubscribe or visit AwesomeAtYourJob.com/ep666 for clickable versions of the links below. — ABOUT ERICA — Erica Dhawan is a globally recognized leadership expert and keynote speaker helping organizations and leaders innovate faster and further, together. Erica has spoken, worldwide, to organizations and enterprises that range from the World Economic Forum to U.S. and global Fortune 500 companies, associations, sports teams, and government institutions. Named as one of the top management professionals around the world by Global Gurus, she is the founder and CEO of Cotential – a company that has helped leaders and teams leverage twenty-first-century collaboration skills globally. Her writing has appeared in dozens of publications, including Fast Company and Harvard Business Review. She has an MPA from Harvard Kennedy School, MBA from MIT Sloan, and BS from The Wharton School. • Book: Digital Body Language: How to Build Trust and Connection, No Matter the Distance • Quiz: EricaDhawan.com/digitalbodylanguage • Website: EricaDhawan.com — RESOURCES MENTIONED IN THE SHOW — • App: Calm • Book: Choose Yourself by James Altucher • Product: Nuun tablet — THANK YOU SPONSORS! — • Creatives on Call. Access 15,000 brilliant marketing and creative professionals at CreativesOnCall.com/AWESOME.• LinkedIn Jobs. Post your first job for free at linkedin.com/awesomeSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

10 Touko 202136min

Behavioral scientist and Wharton professor Katy Milkman reveals how behavioral science can help you make changes that stick. — YOU’LL LEARN — 1) The top obstacles of change–and how to overcome them 2) How to overcome your impulsivity 3) How you can make your laziness work for you Subscribe or visit AwesomeAtYourJob.com/ep665 for clickable versions of the links below. — ABOUT KATY — Katy Milkman is the James G. Dinan Professor at The Wharton School of the University of Pennsylvania, host of Charles Schwab’s popular behavioral economics podcast Choiceology, and the former president of the international Society for Judgment and Decision Making. Over the course of her career, she has worked with or advised dozens of organizations on how to spur positive change, including Google, the U.S. Department of Defense, and Walmart. An award-winning scholar and teacher, Katy writes frequently about behavioral science for major media outlets such as The Washington Post and The New York Times. Her book How to Change: The Science of Getting From Where You are to Where You Want to Be came out two days ago! She earned her undergraduate degree from Princeton University (summa cum laude), and her PhD from Harvard University where she studied Computer Science and Business. • Book: How to Change: The Science of Getting from Where You Are to Where You Want to Be• Newsletter: Milkman Delivers• Podcast: Choiceology• Website: KatyMilkman.com— RESOURCES MENTIONED IN THE SHOW — • Book: Influence, New and Expanded: The Psychology of Persuasion by Robert Cialdini • Book: Nudge: Improving Decisions About Health, Wealth, and Happiness by Richard Thaier and Cass Sunstein — THANK YOU SPONSORS! — • TheZebra. Quickly save on home and auto insurance at TheZebra.com/awesome See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

6 Touko 202132min

The Godfather of Influence, Dr. Robert Cialdini, reveals best- and worst-practices for deploying the seven universal principles of influence. — YOU’LL LEARN — 1) The five words that doubled a student’s persuasiveness 2) How to masterfully and disasterfully employ each of the seven principles of influence 3) The easiest way to lose someone’s trust Subscribe or visit AwesomeAtYourJob.com/ep664 for clickable versions of the links below. — ABOUT ROBERT — Dr. Robert Cialdini is the author of Influence and Pre-Suasion. He is the thought leader in the fields of Influence and Persuasion. And, he is a three-time New York Times Bestselling author with over 7 million books sold in 44 languages. Dr. Cialdini received his PhD from University of North Carolina and post-doctoral training from Columbia University. He holds honorary doctoral degrees (Doctor Honoris Causa) from Georgetown University, University of Social Sciences and Humanities in Wroclaw, Poland and University of Basil in Switzerland. He has held Visiting Scholar appointments at Ohio State University, the University of California, the Annenberg School of Communications, and the Graduate School of Business of Stanford University. In acknowledgement of his outstanding research achievements and contributions in behavioral science, Dr. Cialdini was elected to the American Academy of Arts & Sciences and the National Academy of Sciences. His work and books have been featured in the New York Times, Forbes, Inc., Psychology Today Magazine, and on the PBS Newshour, Bloomberg, CNN, BBC, New York Times, MSNBC, CNBC, CBS, and many more outlets and shows. Dr. Cialdini is a highly popular keynoter and is often referred to as the Godfather of Influence. For more on Robert Cialdini and his life’s work, visit: https://www.influenceatwork.com/. • Robert’s book: Influence, New and Expanded: The Psychology of Persuasion • Robert’s book: Pre-Suasion: A Revolutionary Way to Influence and Persuade • Robert’s website: InflueceAtWork.com — RESOURCES MENTIONED IN THE SHOW — • Study: “A Relational Obligations Approach to the Foot‐In‐The‐Mouth Effect” by R. Kelly Aunel and Michael D. Basil • Study: “Sweetening the Till: The Use of Candy to Increase Restaurant Tipping” by David B. Strohmetz, Bruce Rind, Reed Fisher, and Michael Lynn • Study: “Observational Learning: Evidence from a Randomized Natural Field Experiment” by Hongbin Cai, Yuyu Chen, and Hanming Fang • Article: “Create intimacy with consumers or donors: Ask for their input” • Article: “The Power of the Word ‘Because’ to Get People to Do Stuff” • Book: "The Hidden Persuaders" by Vance Oakley Packard • Miniseries: The Queen’s Gambit • Comedy Routine: John Mulaney’s Dad Orders One Black Coffee — THANK YOU SPONSORS! — • Creatives on Call. Accesss 15,000 brilliant marketing and creative professionals at CreativesOnCall.com/AWESOME.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

3 Touko 202145min

Melody Wilding shares powerful strategies to stop overthinking and deal with your inner critic. — YOU’LL LEARN — 1) The two behaviors that greatly hinder sensitive professionals 2) Three tactics for silencing your inner critic 3) Powerful questions to counter negative thinking Subscribe or visit AwesomeAtYourJob.com/ep663 for clickable versions of the links below. — ABOUT MELODY — Melody Wilding, LMSW is an executive coach, human behavior expert, and author of Trust Yourself: Stop Overthinking and Channel Your Emotions for Success at Work. She has coached hundreds of private clients, from CEOs and Fortune 500 executives to leaders from the US Department of Education, the Federal Reserve, and the United Nations. She teaches graduate-level human behavior and psychology at the Silberman School of Social Work at Hunter College in New York. Her writing is regularly featured on Medium and in Harvard Business Review, Fast Company, Forbes, Business Insider, and Quartz. Her advice has been featured in the New York Times, The Cut, Oprah Magazine, NBC News, US News and World Report, and more. • Melody’s book: Trust Yourself: Stop Overthinking and Channel Your Emotions for Success at Work • Melody’s website: MelodyWilding.com — RESOURCES MENTIONED IN THE SHOW — • Book: Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen • Product: Fitbit • Product: Oura Ring — THANK YOU SPONSORS! — • Storyworth. Give Mom a super meaningful Mother’s Day gift this year at StoryWorth.com/awesome.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

29 Huhti 202137min

Paula Davis discusses how teams can support each other to beat burnout and create a culture of resilience. — YOU’LL LEARN — 1) How an engaged workforce can still burnout 2) The tiny noticeable things (TnTs) that make us more resilient 3) How to keep your mind from catastrophizing Subscribe or visit AwesomeAtYourJob.com/ep662 for clickable versions of the links below. — ABOUT PAULA — Paula Davis JD, MAPP, is the Founder and CEO of the Stress & Resilience Institute, a training and consulting firm that helps organizations reduce burnout and build resilience at the team, leader, and organizational level. Paula left her law practice after seven years and earned a master’s degree in applied positive psychology from the University of Pennsylvania. Paula is also the author of Beating Burnout at Work: Why Teams Hold the Secret to Well-Being & Resilience. Her expertise has been featured in numerous media outlets including The New York Times, and Psychology Today. • Paula’s book: Beating Burnout at Work: Why Teams Hold the Secret to Well-Being and Resilience • Paula’s website: BeatBurnoutNow.com • Paula’s institute: StressandResilience.com — RESOURCES MENTIONED IN THE SHOW — • Study: "Beat Generosity Burnout" by Adam Grant & Reb Rebele — THANK YOU SPONSORS! — • Blinkist. Read or listen to summarized wisdom from thousands of nonfiction books! Free trial available at blinkist.com/awesomeSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

26 Huhti 202131min

Susan McPherson shares her surefire method for building better connections. — YOU’LL LEARN — 1) The winning strategy to building connections 2) Better alternatives to small talk 3) How to maintain connections efficiently Subscribe or visit AwesomeAtYourJob.com/ep661 for clickable versions of the links below. — ABOUT SUSAN — Susan McPherson is a serial connector, seasoned communicator and founder and CEO of McPherson Strategies, a communications consultancy focused on the intersection of brands and social impact. She is the author of The Lost Art of Connecting: The Gather, Ask, Do Method for Building Meaningful Relationships. Susan has 25+ years of experience in marketing, public relations, and sustainability communications, speaking regularly at industry conferences, and contributing to the Harvard Business Review, Fast Company, and Forbes. She has appeared on NPR, CNN, USA Today, The New Yorker, New York Magazine and the Los Angeles Times. Susan is a Vital Voices global corporate ambassador and has received numerous accolades for her voice on social media platforms from Fortune Magazine, Fast Company and Elle Magazine. She resides in Brooklyn. • Book: The Lost Art of Connecting: The Gather, Ask, Do Method for Building Meaningful Business Relationships • Email: susan@mcpstrategies.com • Website: McPherson Strategies — RESOURCES MENTIONED IN THE SHOW — • Book: Caste (Oprah's Book Club): The Origins of Our Discontents by Isabel Wilkerson — THANK YOU SPONSORS! — • TheZebra. Quickly save on home and auto insurance at TheZebra.com/awesome See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

22 Huhti 202130min

Jim Harshaw Jr. explains how to overcome the fear of failure and use it as fuel to achieve more success. — YOU’LL LEARN — 1) A mantra to ease the burden of failure 2) The simplest way to improve your chances of success 3) The one common habit of successful people Subscribe or visit AwesomeAtYourJob.com/ep660 for clickable versions of the links below. — ABOUT JIM — Jim Harshaw Jr. is an NCAA Division I All American athlete, internationally recognized TEDx speaker, and personal performance coach. He has impacted hundreds of thousands of lives across the world by helping clients and audiences increase resilience, maximize potential, and build high performing teams. • Jim’s podcast: Success Through Failure • Jim’s website: JimHarshawJr.com • Sign up for a free one-time coaching call with Jim at JimHarshawJr.com/apply — RESOURCES MENTIONED IN THE SHOW — • Tool: The Five-Minute Journal • Study: “Failure prognosis: Data science predicts which failures will ultimately succeed” • Study: Harvard Study of Adult Development • Book: How to Win Friends & Influence People by Dale Carnegie See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

19 Huhti 202131min

Fotini Iconomopoulos shares the unconventional negotiation approaches to help you get what you want out of work and life. — YOU’LL LEARN — 1) The four magic words of negotiation 2) The surprising power of the pause in a negotiation 3) The script to use when you hear “no” Subscribe or visit AwesomeAtYourJob.com/ep659 for clickable versions of the links below. — ABOUT FOTINI — Fotini is a speaker, trainer, advisor, and author. Fotini helps people get what they want, by channeling her energy into her passion for the power of forward thinking. Today business executives partner with her to achieve their business goals, increase profitability and create a competitive advantage. She empowers their teams through her expertise in negotiation, communication and persuasion. To share her strengths with more business leaders, Fotini occasionally returns to the classroom as an instructor of MBA Negotiations at the Schulich School of Business at York University in Toronto. For the last 5 years, she’s been invited to share her messages with audiences from all industries in keynote addresses across the globe. Fotini’s first book from Harper Collins is Say Less, Get More: Unconventional Negotiation Techniques to Get What You Want.• Book: Say Less, Get More: Unconventional Negotiation Techniques to Get What You Want • Instagram: @fotiniicon • LinkedIn: Fotini Iconomopoulos • Website: FotiniIcon.com — RESOURCES MENTIONED IN THE SHOW — • Book: Greenlights by Matthew McConaughey • Book: Influence, New and Expanded: The Psychology of Persuasion by Robert Cialdini • Book: Presence: Bringing Your Boldest Self to Your Biggest Challenges by Dr. Amy Cuddy • Past episode: 311: Communication Secrets from FBI Kidnapping Negotiator Chris Voss • Study: “Get Excited: Reappraising Pre-Performance Anxiety as Excitement” by Alison Wood Brooks, Harvard Business School • Website: HomeAdvisor.com — THANK YOU SPONSORS! — • Canva. Look more professional with Canva Pro. Free 45-day extended trial at canva.me/awesomeSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

15 Huhti 202141min