Ep 70 - The "Blunt" Truth
Send us Fan Mail Every day, 9-1-1 telecommunicators answer calls from individuals under the influence of drugs and/or alcohol. These calls are often unpredictable, emotional, and at times dangerous - ...
23 Kesä 202538min
Ep 69 - When Lines Go Dark
Send us Fan Mail In an emergency situation, people know that they can call for help using the 9-1-1 phone number in the United States and they will be connected with an operator for help. But what hap...
16 Kesä 202535min
Ep 68 - When You Know The Caller
Send us Fan Mail One of the most prevalent questions that people considering a career in the emergency telecommunications field is "what if I know the caller?" This can be a challenging and almost nig...
2 Kesä 202547min
Ep 67 - Initial Moments of a 9-1-1 Call
Send us Fan Mail The first few moments of an emergency 9-1-1 call set the tone and success of the entire incident. Knowing how to control a call from the beginning to be able to ask questions and rece...
26 Touko 202549min
Ep 66 - Bulletproof
Send us Fan Mail Look, up in the sky. It's a man. It's a bird. It's a... telecommunicator doing exactly what they were trained to do. Dispatchers and 9-1-1 operators are called upon to work difficult ...
19 Touko 202533min
Ep 65 - Texas NENA Telecommunicator of the Year 2024-2025
Send us Fan Mail Each day, 9-1-1 operators work to help their communities by answering emergency calls placed to their centers. Most of these calls are typical burglar alarms, noise complaints, and ot...
12 Touko 202540min
Ep 64 - The Tower of Babel
Send us Fan Mail Throughout history, the division of language has created problems with communicating between two people their needs, wants, desires, and sometimes their emergencies. In today's world,...
5 Touko 202528min
Ep 63 - Prioritization of Dispatch
Send us Fan Mail You dial 9-1-1 and are connected with an operator. You explain your situation and are informed help will be on the way. The minutes tick by and no police, fire, or EMS arrive on scene...
28 Huhti 202527min
