Ep 62 - The Wife of a Cop
Send us Fan Mail We all know that working in the field as a police officer, firefighter, or medic is an extremely challenging career that is entirely different than most other jobs; getting time off i...
21 Huhti 202555min
Ep 61 - Which Way the Wind Blows
Send us Fan Mail Along the Gulf Coast, there is a county in Texas named Calhoun which recently went through a PSAP consolidation, joining the police department with the sheriff's office for 9-1-1 resp...
14 Huhti 202548min
Ep 60 - Swatting
Send us Fan Mail In the last dozen years, law enforcement has had to contend with a new type of incident: Swatting. These types of calls involve someone making a false call to 9-1-1 in order to have p...
7 Huhti 202529min
Ep 59 - Peer Accountability
Send us Fan Mail In all professions and aspects of life, there are rules which are unwritten in any manual but they are known to all. These are enforced by the collective unspoken agreements between c...
31 Maalis 202533min
Ep 58 - Quality Assurance in 911
Send us Fan Mail A critical part of ensuring that your team of emergency operators is capable of succeeding no matter the event which occurs is to take the time to perform period quality assurance on ...
24 Maalis 202539min
Ep 57 - Citizen Complaints
Send us Fan Mail Complaints on any job are commonplace across all industries, but they can be especially difficult to deal with in the world of emergency telecommunications. Oftentimes, those making t...
17 Maalis 202538min
Ep 56 - CMCP Training
Send us Fan Mail For emergency telecommunicators, the National Emergency Number Association (NENA) offers a training called Center Management Certification Program (CMCP), which is designed for agency...
10 Maalis 202533min
Ep 55 - Remote Work
Send us Fan Mail Working remotely, or out of the office and at home, has become a popular benefit offered by many industries in the 2020s, with almost a quarter of the U.S. workforce participating in ...
3 Maalis 202533min
