250: Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs with Josh Seiden
Send us Fan Mail In today's episode of Navigating the Customer Experience with Josh Seiden. Josh’s insights emphasize that customer-centricity is a journey requiring both leadership and employees to a...
3 Joulu 202423min
249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard
Send us Fan Mail In this episode, we dive deep into the insights of Laura Richard, a Principal at Level5 Strategy and a leader committed to enhancing customer experiences. With a background in health ...
5 Marras 202425min
248: Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics with Keith Goode
Send us Fan Mail In today's digital landscape, the exponential growth of data presents unique challenges and opportunities for organizations. Keith Goode, a leader in human capital management and busi...
23 Loka 202420min
247: Cozy Conversations - Yanique on Embracing Courage in Life, Service, and Personal Growth
Send us Fan Mail In this solo episode of "Navigating the Customer Experience," host Yanique Grant reflects on her podcasting journey and offers encouragement to those considering starting their own. W...
15 Loka 20248min
246: Transforming Customer Experience with Data and Digital First Strategies with Andrew Carothers
Send us Fan Mail Andrew Carothers is a Senior Customer Experience Leader and a CCXP who has significantly shaped the field of customer experience (CX). His career began in public relations, where he w...
8 Loka 202429min
245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff
Send us Fan Mail In this episode of Navigating the Customer Experience, host Yanique Grant interviews Rusty Rueff, a seasoned leader with a diverse career in entertainment, talent management, and phil...
3 Loka 202439min
244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander
Send us Fan Mail Marybeth Alexander has been the Knowledge Goddess and Chief Executive Owl at KnowledgeOwl since she co-founded the company with Pete in 2015. As KnowledgeOwl’s CEO, she's responsible ...
25 Syys 202423min
243: Building Strong Cultures and Empowering CEOs: Insights from Bob Carrothers
Send us Fan Mail Bob Carrothers has 29 years of experience, he facilitates peer-to-peer boards of CEOs and executives, creating environments conducive to skill enhancement, informed decision-making an...
17 Syys 202418min
