Navigating the Customer Experience

Navigating the Customer Experience

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

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Jaksot(136)

152: Loyalty Redefined! How to Enrich the Lives of Your Customers – The Unbeatable Strategy with Fred Reichheld

152: Loyalty Redefined! How to Enrich the Lives of Your Customers – The Unbeatable Strategy with Fred Reichheld

Send us Fan Mail Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company's Loyalty practice and the author of five books including The New York Times best...

30 Marras 202136min

151: Stand Out from the Competition - Your Guide to Create and Deliver Remarkable Experiences with Dan Gingiss

151: Stand Out from the Competition - Your Guide to Create and Deliver Remarkable Experiences with Dan Gingiss

Send us Fan Mail Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. His 20-year professio...

23 Marras 202127min

150: Insights on Delivering An “Elite” Experience to Clients with Nathan Foy

150: Insights on Delivering An “Elite” Experience to Clients with Nathan Foy

Send us Fan Mail Nathan Foy is founder and CEO of Fortis, nine-time Inc. Magazine honoree as one of America's fastest-growing companies. Fortis provides over 25,000 private, secure trips in 114 countr...

16 Marras 202123min

149: Navigating How to Clearly Gain Momentum on Building the Life You Want with Becca Ribbing

149: Navigating How to Clearly Gain Momentum on Building the Life You Want with Becca Ribbing

Send us Fan Mail Becca Ribbing is the author of The Clarity Journal and has been a coach for over a decade. She's on a mission to help people break out of the cycles of uncertainty and struggle that ...

2 Marras 202126min

148: Building a Strong Culture Focused on Memorable Experiences with Lucas Root

148: Building a Strong Culture Focused on Memorable Experiences with Lucas Root

Send us Fan Mail Lucas Root is an accomplished speaker, entrepreneur, author, business success mentor, and founder of SGIC Consulting, which works with clients to build a high-performance strategy and...

26 Loka 202129min

147: Building a Meaningful Customer Experience – Moments That Matter with Darin Dawson

147: Building a Meaningful Customer Experience – Moments That Matter with Darin Dawson

Send us Fan Mail Darin Dawson is the Co-Founder and President of BombBomb, a Human-Centered Communication Platform that enables users to use simple, personal video messages to leverage their best asse...

19 Loka 202122min

146: How To Be Successful Working From Home with Michael Arnold

146: How To Be Successful Working From Home with Michael Arnold

Send us Fan Mail Michael Arnold is the author of the book, Slacking Off: A Successful Way to Work from Home and he wrote it especially for those who are considering to work or are working from home a...

12 Loka 202129min

145: Understanding the Power of Delivering an Amazing Employee and Customer Experience with Jason S. Bradshaw

145: Understanding the Power of Delivering an Amazing Employee and Customer Experience with Jason S. Bradshaw

Send us Fan Mail Jason S. Bradshaw is a global strategic adviser to C-suite executives and start-ups, a keynote speaker on customer and employee experience, digital transformation and leading through ...

5 Loka 202125min

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