162: The Ins and Outs of Scaling Your Customer Journey Mapping with Jochem van der Veer
Send us Fan Mail Anyone working with customer journeys will deeply resonate with a struggle to align everyone around a shared understanding of the customer experience. As Co-Founder and CEO of TheyDo,...
5 Huhti 202220min
161: Navigating How AI Has Enhanced Customer Experience with Gadi Shamia
Send us Fan Mail Gadi Shamia is the CEO and Co-Founder of Replicant, a conversational AI platform founded on the belief that machines are ready to have useful, complex conversations that will transfor...
29 Maalis 202224min
160: Key Growth Strategies an Organization Needs to Build Customer Success with Stuart Leo
Send us Fan Mail Stuart Leo is the founder and CEO of Waymaker.io – an intelligent business management platform that helps leaders build a better business in 30 days. Stuart is a global thinker in ...
22 Maalis 202226min
159: Understanding How to Build a Strong Response Time and Increase Your CSAT Score with Jose Herrera
Send us Fan Mail Jose Herrera is the CEO and co-founder of a Horatio, a Customer Experience company for today's fast-growing brands. Jose sets the strategic vision of Horatio and leads all growth, sal...
15 Maalis 202222min
158: Customer Experience Trends 2022 with Yanique Grant
Send us Fan Mail Welcome to navigating the customer experience, Happy International Women's Day 2022. We have been podcasting for almost 6 years, and we are already 158 episodes in, like, Wow. Thank...
8 Maalis 202211min
157: Understanding How Your Brain Works to Build A Stronger You and Better Relationships with Adele Spraggon
Send us Fan Mail Adele Spraggon is an award winning author, a thought leader and an international speaker and trainer. She has been awarded 2020, Woman of Inspiration Award and in 2021, she was recogn...
1 Maalis 202226min
156: How to Achieve and Sustain Customer Success – Formula Explained with Aaron Thompson
Send us Fan Mail Aaron Thompson is a Chief Revenue Officer at SuccessCOACHING, the leading provider of Customer Success training and education. He is a connector, educator and public speaker with over...
4 Tammi 202231min
155: How To Use the Amazon Model to Become Design Architects for Your Business with Shaahin Cheyene
Send us Fan Mail During the Iranian Revolution of 1978, Shaahin's family had to escape to survive and ended up finally migrating to Los Angeles, California. At 15 years old Shaahin left home with noth...
29 Joulu 202131min
