168: Understanding the Importance of the User Experience with Andrew Ou
Send us Fan Mail Andrew Ou is an award-winning UX strategist, designer and author based in Vancouver, BC. He helps SaaS companies increase their revenue and profitability by reducing cost of support a...
31 Touko 202219min
167: Blockchain Adoption and It’s Impact on Customer Experience with Jason Ten-Pow
Send us Fan Mail We have a return guest Jason Ten-Pow. Jason was on our podcast last year September and he has returned. Jason is the son of immigrants, moved to Canada with his family when he was sev...
17 Touko 202225min
166: The Art of Listening and Gathering Product Feedback with Matt Young
Send us Fan Mail Matt Young is the CEO of UserVoice, the first (and we think best!) product feedback and research tool for software companies around the world. Matt started his professional career as ...
10 Touko 202228min
165: Forming and Building Stronger Brand Relationships through Digital with Dr. Anna Harrison
Send us Fan Mail Dr. Anna Harrison is a top ranked Digital Technology Advisor, Product Expert and Author. Anna’s work has helped New Zealand's best exporting and emerging brands create strategic and m...
3 Touko 202234min
164: Delivering Quality Service through Mobile Applications with Eric Vermillion
Send us Fan Mail Eric Vermillion is the CEO of Helpshift, a San Francisco based company that develops mobile customer support software that helps companies provide better customer support in mobile a...
26 Huhti 202221min
163: Ignite Your Brand with Humility, Curiosity and Passion with Ernie Harker
Send us Fan Mail Ernie Harker is a creative branding mastermind. He recently published “Your Brand Sucks,” a book that reveals why most companies get branding wrong and reveals the step by step formul...
12 Huhti 202222min
162: The Ins and Outs of Scaling Your Customer Journey Mapping with Jochem van der Veer
Send us Fan Mail Anyone working with customer journeys will deeply resonate with a struggle to align everyone around a shared understanding of the customer experience. As Co-Founder and CEO of TheyDo,...
5 Huhti 202220min
161: Navigating How AI Has Enhanced Customer Experience with Gadi Shamia
Send us Fan Mail Gadi Shamia is the CEO and Co-Founder of Replicant, a conversational AI platform founded on the belief that machines are ready to have useful, complex conversations that will transfor...
29 Maalis 202224min
