Navigating the Customer Experience

Navigating the Customer Experience

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

Tämä podcast on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi podcastin jaksot saattavat sisältää mainontaa.

Jaksot(130)

210: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich Part II

210: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich Part II

Send us Fan Mail Peter C. Yesawich is Chairman of Hospitable Healthcare Partners, LLC - a marketing consultancy serving hospitality and the healthcare industry clients - and Vice Chairman Emeritus of...

21 Marras 202320min

209: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich

209: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich

Send us Fan Mail Peter C. Yesawich is Chairman of Hospitable Healthcare Partners, LLC - a marketing consultancy serving hospitality and the healthcare industry clients - and Vice Chairman Emeritus of...

15 Marras 202323min

208: Insights on Customer Centricity and Key Performance Indicators with Michelle MacCarthy

208: Insights on Customer Centricity and Key Performance Indicators with Michelle MacCarthy

Send us Fan Mail Michelle MacCarthy is Global Vice President of Customer Experience at Unit4. In her role, Michelle leads a talented team of professionals, is responsible for ensuring the maximum adop...

8 Marras 202320min

207: Unearthing the Universals in Leadership with Adam Bryant

207: Unearthing the Universals in Leadership with Adam Bryant

Send us Fan Mail Adam Bryant is a Senior Managing Director and Partner at the ExCo Group, where he works with hundreds of senior leaders and high-potential executives. As the creator and former author...

31 Loka 202328min

206: Customer-Centric Evolution: Marrying Marketing with Seamless Service with CJ Stratte

206: Customer-Centric Evolution: Marrying Marketing with Seamless Service with CJ Stratte

Send us Fan Mail CJ Stratte is a highly accomplished female entrepreneur, currently serving as a CEO and President of On The Move Trucks, a successful turn-key truck rental company catering to self-st...

11 Loka 202318min

205: Empathetic Marketing: The Power of Radical Vulnerability, Empathy, and Transparency with Kat Kennan

205: Empathetic Marketing: The Power of Radical Vulnerability, Empathy, and Transparency with Kat Kennan

Send us Fan Mail Kat Kennan is the founder and CEO of Radical Customer Experience™️, a ground-breaking consulting firm that encourages brands to establish genuine connections with their customers by ...

3 Loka 202320min

204: Harnessing Personal Energy: The Power Barometer in Work and Life with Josefine Campbell

204: Harnessing Personal Energy: The Power Barometer in Work and Life with Josefine Campbell

Send us Fan Mail Josefine Campbell is a founder of Campbell Company, a top leadership consulting firm for multinational companies. Campbell inspires and coaches leaders, teams, and talents in large or...

26 Syys 202320min

203: From Food Runner to eCommerce Tycoon: The Anatoliy Journey of Perseverance, Purpose, and Scaling Success with Anatoliy Labinskiy

203: From Food Runner to eCommerce Tycoon: The Anatoliy Journey of Perseverance, Purpose, and Scaling Success with Anatoliy Labinskiy

Send us Fan Mail Anatoliy Labinskiy is an entrepreneur, eCommerce expert, salesman, holder of 4-time Two Comma Club awards. His story is a perfect example of life when everything goes against us to be...

19 Syys 202327min

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