Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.

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Morning Tea with Jeffrey - Importance of the CMDB

Morning Tea with Jeffrey - Importance of the CMDB

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...

5 Tammi 20225min

Service Management Leadership - ITIL4 Guiding Principle - Intro

Service Management Leadership - ITIL4 Guiding Principle - Intro

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...

4 Tammi 20225min

Service Management Leadership - The Use of Chatbots

Service Management Leadership - The Use of Chatbots

A brief discussion about chatbots Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show...

4 Tammi 20225min

Service Management Leadership - Continual Improvement in ITIL4

Service Management Leadership - Continual Improvement in ITIL4

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...

3 Tammi 20223min

Service Management Leadership - Documenting Defects

Service Management Leadership - Documenting Defects

A brief discussion about transparency of defects/known errors Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. St...

3 Tammi 20226min

Service Management Leadership - ITIL4 Value Stream Mapping

Service Management Leadership - ITIL4 Value Stream Mapping

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...

2 Tammi 20223min

Service Management Leadership - Thinking of the ITIL4 Service Value System as a Subway System

Service Management Leadership - Thinking of the ITIL4 Service Value System as a Subway System

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...

1 Tammi 20224min

Service Management Leadership - ITIL4 Service Value System and Service Value Chain

Service Management Leadership - ITIL4 Service Value System and Service Value Chain

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...

31 Joulu 20212min