Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.

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Service Management Leadership - Governance in ITIL4

Service Management Leadership - Governance in ITIL4

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...

30 Joulu 20213min

Service Management Leadership - Difference Between a Demand and an Opportunity

Service Management Leadership - Difference Between a Demand and an Opportunity

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...

29 Joulu 20212min

Morning Tea with Jeffrey - Outside-In Thinking

Morning Tea with Jeffrey - Outside-In Thinking

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...

29 Joulu 20215min

Service Management Leadership - ITIL4 Types of Intake

Service Management Leadership - ITIL4 Types of Intake

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...

28 Joulu 20214min

Service Management Leadership - ITIL as a framework

Service Management Leadership - ITIL as a framework

A brief discussion about ITIL as a framework Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next ...

28 Joulu 20215min

Service Management Leadership - Service Value System From a Process perspective

Service Management Leadership - Service Value System From a Process perspective

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...

27 Joulu 20214min

Service Management Leadership - Measuring

Service Management Leadership - Measuring

A brief discussion about metrics and reporting Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as nex...

27 Joulu 20217min

Service Management Leadership - Service Value System Components

Service Management Leadership - Service Value System Components

A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...

26 Joulu 20213min