Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.

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Ep 20: “Make It Real” – Crafting Meaningful Stories

Ep 20: “Make It Real” – Crafting Meaningful Stories

In this episode, kengon finishes his discussion with Stu McDonald of Sunburst Simulations. He also takes on some topical items regarding where things might be headed in the near future

19 Kesä 202419min

Service Management Leadership - Understanding Risk

Service Management Leadership - Understanding Risk

In this episode, Jeffrey discusses Change Management Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Serv...

17 Kesä 20245min

Global ITAM Summit - Starring Alexander Golev Discussing Microsoft Software Licensing

Global ITAM Summit - Starring Alexander Golev Discussing Microsoft Software Licensing

Alexander and SAMExpert are Microsoft licensing experts, helping organizations with all types of Microsoft licensing needs and situations.

13 Kesä 202417min

Ep 19: “Stu, Tell Me A Story?” – How Simulations Are Built

Ep 19: “Stu, Tell Me A Story?” – How Simulations Are Built

In this episode, kengon continues his discussion with Stu McDonald of Sunburst Simulations on how simulations are built and what we can/should expect from leveraging them

12 Kesä 202422min

Service Management Leadership - Someone Has To Tunnel

Service Management Leadership - Someone Has To Tunnel

In this episode, Jeffrey discusses the value of OCM Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Servi...

10 Kesä 20245min

Service Management Leadership - Guest Host Luigi Ferri Talking About Management by Exception

Service Management Leadership - Guest Host Luigi Ferri Talking About Management by Exception

Luigi Ferri takes the mic to talk about Management by Exception in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice ...

7 Kesä 20244min

Global ITAM Summit - Starring Piaras MacDonnell Discussing IBM Software Licensing

Global ITAM Summit - Starring Piaras MacDonnell Discussing IBM Software Licensing

Piaras is the founder of License Hawk, a consulting organization focused on optimizing IBM software licensing

6 Kesä 202429min

Ep 18 – “Play It Again, Stu!” – Developing Competencies Through Simulations

Ep 18 – “Play It Again, Stu!” – Developing Competencies Through Simulations

In this episode, kengon starts a series of conversations intended to cover experiential learning and simulations. We’re starting the series off with Stu MacDonald of Sunburst Simulations.

5 Kesä 202423min