Service Management Leadership - Taking Your Time
In this episode, Jeffrey discusses how some things just take time Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the fo...
3 Kesä 20245min
Service Management Leadership - Guest Host Luigi Ferri Talking About Scrum and Agile
Luigi Ferri takes the mic to talk about Scrum and Agile in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week,...
31 Touko 20245min
Global ITAM Summit - Starring Jeffrey Tefertiller Discussing the Need For Strong ITAM Program Leadership
Jeffrey is the founder of Service Management Leadership, a consultancy focused on Service Management, Asset Management, and Digital Transformation
30 Touko 202425min
Ep 17 - "Data, Data, Everyhwere!" - Dr. Mauricio Corona, Part 3
In this episode, kengon finishes his conversation with Mauricio, talking about the massive amounts of data available today and how people can get started down the path of being a member of a multidisc...
29 Touko 202420min
Service Management Leadership - Is It Ever Acceptable To Put a Ticket Into Pending to Make the SLA
In this episode, Jeffrey discusses SLAs and putting tickets into "pending" state Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Je...
27 Touko 20246min
Global ITAM Summit - Starring Rory Canavan Discussing Machine Learning and Software Asset Management
Rory and SAM Charter help organizations understand and optimize their software asset processes. He has been a leader in the industry for a long time.
23 Touko 202428min
Ep 16: “Elementary, Dear Data!” – Dr. Mauricio Corona, Part 2
In this episode, kengon continues his discussion with Mauricio, diving deep into the challenge of managing data and establishing a firm foundation for success with AI.
22 Touko 202424min
Service Management Leadership - With Guest Stephen Taylor - Part 3
In this episode, Stephen and Jeffrey discuss "Enterprise Service Management" and what it may look like in the future. Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) ...
20 Touko 202425min
