Revenue Storytelling For Every Post Sale Role
Book a team workshop: https://bit.ly/4egTU9D Anika Zubair discusses how customer success teams can better articulate their value to drive revenue, avoid being seen as a cost center, and climb the reve...
15 Heinä 38min
The Visibility Framework That Makes Leadership Remember Your Name For Promotions
Team Workshop: https://bit.ly/4egTU9DAnika Zubair shares practical strategies for customer success professionals to increase visibility, demonstrate impact, and advance their careers by focusing on re...
8 Heinä 46min
Why Customer Support Is Your Most Underrated Revenue Driver with Andrea Kayal
Join RevUP Academy: https://bit.ly/4wRZDuYIn this episode, Andrea Kayal, CRO at HelpScout, shares insights on how a small team manages a large customer base, the role of AI in customer support, and st...
1 Heinä 52min
How to Conduct Effective Churn Retrospectives
Book a team workshop: https://bit.ly/4egTU9DIn this episode, Anika Zubair dives deep into the importance of effective churn retrospectives in customer success. She shares practical frameworks, common ...
24 Kesä 41min
The Revenue Operating System: How to Plan a Quarter Like a Revenue Leader and Hit Your NRR and GRR Goals
Book a team workshop: https://bit.ly/4egTU9DAnika Zubair shares a comprehensive revenue operating system for quarterly planning in customer success, emphasizing data-driven strategies, segmentation, f...
17 Kesä 47min
AI Fluency in CS: How to Build a Team That Actually Adopts AI with Cassie Vaughn
Book a workshop for your team: https://bit.ly/4egTU9DCassie Vaughn shares her journey from customer success to AI fluency, emphasizing the importance of AI as a co-pilot, building AI agents, and redef...
10 Kesä 47min
A Renewal Is A Sale: From Friendly To Commercial Impact in Customer Success (Part 2)
Join RevUP Academy: https://bit.ly/4wRZDuYIn this episode, Anika Zubair shares a practical playbook for customer success professionals who want to confidently have commercial conversations about money...
3 Kesä 35min
A Renewal Is A Sale: From Friendly To Commercial Impact in Customer Success (Part 1)
Join RevUP Academy: https://bit.ly/4wRZDuYIn this episode, Anika Zubair explores how customer success professionals can confidently navigate commercial conversations with customers. She highlights co...
27 Touko 39min
