Start Your Engines!
In a special CX Day Celebration episode and playing of this year's theme "CX Drives Success," host Steve Walker welcomes experts Sean Clayton, Sheila March, and Jack Walker for a fun panel discussion ...
4 Loka 202233min
From B2C to B2B
This episode features a more open-ended conversation on one of the host's favorite topics: the differences between B2B and B2C, but focusing on what it is like for a CX professional to transition from...
27 Syys 202234min
Just Look at the Data
Data is important for customer experience. Providing a great experience is certainly a good thing, but it's not enough to assume that your program is delivering. You must gather the data necessary to ...
20 Syys 202228min
Conflict... is a good thing?
It's an easy tenet to accept that a lack of conflict translates to a productive workplace. The less H.R. puts out personality "fires" the more people can concentrate on their jobs. But a study publish...
13 Syys 202230min
Soaring Above the Crisis
COVID required many companies to rethink how they do business. Come companies adapted well, others did not. But some unique challenges crop up when your business is highly regulated, like the aviation...
6 Syys 202221min
The Monograph Project
A common subject on the show is the importance of cross-functional collaboration when executing good customer experience. Knowing how other departments and groups work within the company is vital, but...
30 Elo 202222min
Your Opinion Counts
Women's Equality Day is celebrated in the United States on August 26, commemorating the 1920 adoption of the Nineteenth Amendment to the United States Constitution, which prohibits the states and the ...
23 Elo 202215min
We Are All CX
People love origin stories. And for CX professionals, narratives of customer experience "newbies" growing from humble beginnings into "heroes" can be insightful. Continuing in our series of featuring ...
16 Elo 202230min
