Cross-departamental collaboration, AI and adapting to innovation - with Michael Killeen
In this episode of the CX Pod, Michael Killeen shares his extensive experience in customer experience (CX) and discusses the importance of defining CX, the role of employees and shareholders, and the ...
7 Marras 202440min
The journey of design and design thinking, and how it has affected our lives - with Lavrans Løvlie
In this episode of the CX pod, hosts Merete and Joanna welcome Lavrans Løvlie from former Livework Norway, now PwC to discuss the evolution of service design and its impact on customer experience. Lav...
31 Loka 202457min
How to use the available CX tech that is out there, and how to ensure support from management - with Jørgen Schuren
In this episode of the CX pod, Merete and Joanna engage with Jørgen Schüren, who shares insights from his extensive experience in customer experience (CX) technology. The conversation covers Jørgen's ...
24 Loka 202445min
Practical advice on how to actually work with and improve customer experience, with Camilla Norseng
In this episode of the CX Pod, Merete and Joanna welcome Camilla Norseng, Lead CX at Lyse Tele, to discuss the intricacies of customer experience (CX) in the telecom industry. The conversation covers ...
17 Loka 202447min
The role of AI and significance of VOC programs, with Canadas leading CX expert Marc Gordon
We are excited to welcome one of Canada's first customer experience experts Marc Gordon! We will be discussing the importance of viewing customer experience as a human process rather than just a busin...
10 Loka 20241h 2min
The CXPod gets the tables turned at JourneyOps
For this very special episode of The CXPod, Joanna and Merete gets the tables turned at the JourneyOps event held at Telenor Norway in august 2024. Founder of JourneyOps and Spark Design, Esa Nettamo,...
3 Loka 202438min
CX from a B2B perspective: the role of tech, employee experience and the need for ownership - with Martin Bruun Conradsen
In this episode, we welcome Martin Bruun Conradsen, a customer experience manager at Alfa Laval, to discuss the intricacies of customer experience management. We explore Martin's background, the impor...
26 Syys 202453min
What customer service truly means and how it has evolved over time, with Michel Stevens
Meet Michael, or Michel, or is it Steven? In this lovely episode where we invite this Belgian CX enthusiast to give us his take on our question challenge! Michel also talks about what customer service...
19 Syys 20241h 3min
