ITIL Meets NIS2: Enhancing Cybersecurity and Service Management Together
In this informative episode of "The ITSM Practice," hosted by Luigi Ferri, we delve into the NIS 2 Directive's influence from a customer's standpoint. We explore how this directive serves as a shield ...
2 Heinä 20245min
How Communities Enhance Service Quality
In this podcast episode, David Barrow discusses the transformative impact of establishing value-focused communities of practice (CoPs) within organizations. These communities enhance service managemen...
28 Kesä 20249min
Is ITIL 4 Problem Management an optional luxury or a critical lifeline for your IT operations?
In today's episode of "The ITSM Practice" we delve into ITIL 4 Problem Management, discussing its essential role in preventing IT Incidents and minimizing their impacts. We explore how Problem Managem...
25 Kesä 20244min
Building Trust with Strategic Communication in IT Service Management
In this episode of the ITSM Practice Podcast, David Barrow explores the crucial role of communication in service management. Emphasizing the significant impact of effective communication strategies, t...
21 Kesä 20249min
How Can Combining ITIL 4 and Agile Lead to Better Projects?
In today's episode of "The ITSM Practice," host Luigi Ferri delves into ITIL 4 and its transformative impact on Project Management. Luigi explores how ITIL 4 integrates strategic elements into IT Proj...
18 Kesä 20245min
The Future of ITSM: Why Removing 'IT' Could Broaden Its Impact
In the latest ITSM Practice Podcast episode, David Barrow delves into the transformative potential of broadening the scope of service management beyond traditional IT confines. Emphasizing its pivotal...
14 Kesä 202410min
Synergy in Transition: Uniting ITIL 4 and Organizational Change Management for Effective Change Management
In today's episode of 'The ITSM Practice', Luigi Ferri delves into how ITIL 4 and Organizational Change Management (OCM) can significantly enhance business adaptation in the digital age. The discussio...
11 Kesä 20247min
IT for Competitive Advantage: A Leadership Perspective
In this episode, Mark Smalley, also known as the Ancient IT Philosopher, dissects the business value of IT, illustrating how IT investments impact business models and performance through four analytic...
7 Kesä 202410min
