Securing Software Development: From SSDLC to Third-Party Risks
In this episode of 'The ITSM Practice' podcast, Luigi Ferri delves into the critical aspects of Secure Software Development Lifecycle (SSDLC), highlighting the shift from traditional SDLC to Security-...
4 Kesä 202412min
How can ITIL practices streamline your Major Incident Management process?
In today's episode of 'The ITSM Practice,' hosted by Luigi Ferri, we delve into the critical aspects of Major Incident Management within IT Service Management (ITSM). This episode explores how ITIL pr...
28 Touko 20247min
Enhancing Self-Service: The Role of Knowledge Management in Chatbot Success
Jeffrey T. Fertiller explores the significant cost advantages of chatbots over traditional service desks in this fourth episode, referencing a Gartner study highlighting the drastic difference in cost...
24 Touko 20246min
How Can ISO 27001 Onboarding and Offboarding Tactics Secure Your Organization?
In this episode of The ITSM Practice Podcast, Luigi Ferri explores the critical importance of integrating ISO 27001 standards into your organization's onboarding and offboarding processes. He details ...
21 Touko 20246min
Strategic Leadership: Balancing Urgent Tasks with Long-Term Vision
Jeffrey Tefertiller addresses the challenge leaders face in balancing urgent tasks with strategic thinking in his latest podcast episode. He advocates for scheduling regular intervals for deep thinkin...
17 Touko 20246min
What Drives Enterprise Asset Management Success?
In this episode of The ITSM Practice Podcast, Luigi Ferri delves into the nuances of Asset Management, highlighting its critical role in enhancing organizational efficiency and achieving strategic obj...
14 Touko 202414min
Harnessing AI and Automation for Superior Service Delivery
In this insightful podcast episode, Jeffrey Tefertiller explores the critical role of people in creating value through well-executed processes in both IT and non-IT sectors. He emphasizes the importan...
10 Touko 20249min
What is DORA?
Discover the ins and outs of the Digital Operational Resilience Act (DORA) in this episode of 'The ITSM Practice'. Join Luigi Ferri as he delves into how DORA, enacted by the EU to bolster the digital...
7 Touko 202417min
