Proptech Pulse15 Des 2025

050 - The Human Element in PropTech

In this episode of PropTech Pulse, Shelley Robinson interviews Laura Hamilton from eResources, discussing her journey from banking to the multifamily housing industry. Laura shares insights on the importance of client relationships, the role of technology in property management, and the impact of AI on the industry. She emphasizes the need for a strong team culture and the benefits of going paperless. The conversation highlights the evolving landscape of PropTech and the significance of adapting to new technologies while maintaining a personal touch with clients.
00:00 Introduction to Laura Hamilton and eResources
03:41 Transitioning from Banking to PropTech
06:35 The Importance of Client Relationships
09:44 Technology Trends in Multifamily Housing
12:45 Hiring and Team Dynamics
15:44 Navigating Property Management Systems
18:48 Embracing AI in Property Management
21:47 Security and Governance in AI Usage
24:48 Conclusion and Future Insights
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#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

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Episoder(58)

58 - From Guesswork to Growth: Reinventing Multifamily Marketing

Andy Medley https://www.linkedin.com/in/andymedley/, CEO & Co-Founder of PERQ https://www.linkedin.com/company/perq/, joins Shelley Robinson, host of PropTech Pulse, to share his inspiring entrepreneu...

5 Jun 35min

57 - The Bold Shift: Why Disruptive Outsiders Fail & How Respect Drives Real PropTech Progress

Brendan Wallace https://www.linkedin.com/in/brendanfitzgeraldwallace/ of Fifth Wall https://www.linkedin.com/company/fifth-wall-ventures/ shares insights on how technology is transforming the real est...

1 Mai 32min

55 - The Surprising Profit Secret in Renters Insurance You're Ignoring

In this episode, Nicolas Lares https://www.linkedin.com/in/nicolas-lares-77a328169/ from Insur3Tech https://www.linkedin.com/company/insur3tech/ shares his journey from tech to insurance innovation, r...

3 Apr 33min

56 - The Future of Multifamily: Merging Human-Centered Design with AI and Spatial Tech

In this engaging interview, Rebecca Fanning https://www.linkedin.com/in/fanningrebecca/ from Engrain shares insights on digital transformation in multifamily real estate, the evolution of interactive ...

23 Mar 33min

054 - From Bartender to Tech Innovator: Maz Khan's Story

In this episode of PropTech Pulse, Maz Khan https://www.linkedin.com/in/mazrukh/ shares his inspiring journey from working as a bartender during his master's studies to becoming a tech innovator in th...

24 Feb 32min

052 - Building Community: The Role of Technology in Multifamily Housing

In this episode of PropTech Pulse, Shelley Robinson speaks with Margette Hepfner https://www.linkedin.com/in/margette/ from Build about her leadership journey, the importance of rewarding renters, and...

13 Feb 36min

051 - Chris Kluesener

In this episode of PropTech Pulse, Chris Kluesener, co-founder of Matcha Electric, shares his journey from being a renter unable to access EV charging to leading a company that provides affordable EV ...

30 Jan 35min