052 - Building Community: The Role of Technology in Multifamily Housing

In this episode of PropTech Pulse, Shelley Robinson speaks with Margette Hepfner https://www.linkedin.com/in/margette/ from Build about her leadership journey, the importance of rewarding renters, and the challenges and opportunities in the PropTech industry. They discuss the significance of company culture, enhancing resident experiences, and the future of multifamily housing. Margette shares insights on the role of technology in real estate and offers advice for industry leaders.
Chapters
00:00 Introduction to PropTech Pulse and Leadership Journey
02:46 The Importance of Rewarding Renters
05:22 Building a Positive Company Culture
07:58 Transitioning from Operations to Tech
10:35 Enhancing Resident Experience and Retention
13:26 The Role of Technology in Multifamily Housing
16:12 Challenges in the PropTech Industry
18:45 The Future of Multifamily Housing
21:14 Advice for Industry Leaders
23:49 Conclusion and Future Directions
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#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

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Episoder(58)

58 - From Guesswork to Growth: Reinventing Multifamily Marketing

Andy Medley https://www.linkedin.com/in/andymedley/, CEO & Co-Founder of PERQ https://www.linkedin.com/company/perq/, joins Shelley Robinson, host of PropTech Pulse, to share his inspiring entrepreneu...

5 Jun 35min

57 - The Bold Shift: Why Disruptive Outsiders Fail & How Respect Drives Real PropTech Progress

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1 Mai 32min

55 - The Surprising Profit Secret in Renters Insurance You're Ignoring

In this episode, Nicolas Lares https://www.linkedin.com/in/nicolas-lares-77a328169/ from Insur3Tech https://www.linkedin.com/company/insur3tech/ shares his journey from tech to insurance innovation, r...

3 Apr 33min

56 - The Future of Multifamily: Merging Human-Centered Design with AI and Spatial Tech

In this engaging interview, Rebecca Fanning https://www.linkedin.com/in/fanningrebecca/ from Engrain shares insights on digital transformation in multifamily real estate, the evolution of interactive ...

23 Mar 33min

054 - From Bartender to Tech Innovator: Maz Khan's Story

In this episode of PropTech Pulse, Maz Khan https://www.linkedin.com/in/mazrukh/ shares his inspiring journey from working as a bartender during his master's studies to becoming a tech innovator in th...

24 Feb 32min

051 - Chris Kluesener

In this episode of PropTech Pulse, Chris Kluesener, co-founder of Matcha Electric, shares his journey from being a renter unable to access EV charging to leading a company that provides affordable EV ...

30 Jan 35min

050 - The Human Element in PropTech

In this episode of PropTech Pulse, Shelley Robinson interviews Laura Hamilton from eResources, discussing her journey from banking to the multifamily housing industry. Laura shares insights on the imp...

15 Des 202527min