DPG Media Discusses Its "Radical" CCaaS Migration, Shares Lessons
Watch on YouTube. CX Today's Charlie Mitchell hosts Edgar Polak, IT Area Manager at DPG Media. We walk through DPG Media's CCaaS migration, and discuss: Challenge's of DPG Media's on-premises environm...
17 Aug 202316min
Lighthouse Works and Genesys Collab Generates 25% of New U.S. Jobs for Blind People
Watch on YouTube. CX Today's Charlie Mitchell hosts Kyle Johnson, President & CEO of Lighthouse Works. We consider Lighthouse Works' strategy to create more career opportunities for the blind and vis...
15 Aug 202316min
BIG CX News - The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect the latest stories from the space - including ne...
11 Aug 202331min
Barnardo's Discusses Its CRM Selection Process and Implementation
Watch on YouTube. CX Today's Charlie Mitchell hosts Melissa Bell, the Executive Leader of Practice Quality at Barnardo's Australia. We discuss Barnardo's CRM implementation, considering: Why did Bar...
8 Aug 202312min
Streem-line Salesforce: Integrating Video for Enhanced Customer Experiences
Watch on YouTube. CX Today's Charlie Mitchell hosts Mark Wood, Senior Product Manager at Streem. In this session, we discuss how businesses can add video to Salesforce, considering: Where can video ...
1 Aug 202320min
Heineken Introduces Its Customer-Centric Approach and Data Strategy
Watch on YouTube. CX Today's Charlie Mitchell hosts Lalo Luna, Global Strategy & Insights Leader at The HEINEKEN Company. We consider Heineken's evergreen strategy and how it helps to drives better cu...
31 Jul 202310min
BIG CX News - The Latest on Verint's CCaaS Move & the Genesys Experience Index
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by three prominent CX analysts to dissect the latest stories from the s...
11 Jul 202316min
Elsevier Transforms Its Contact Center Experience, with Impressive CSAT Gains
Watch on YouTube. CX Today's Charlie Mitchell hosts Joep Everts, SVP of Customer Service at Elsevier. We discuss Elsevier's contact center transformation journey, considering: Why did Elsevier decid...
10 Jul 202316min
