Supporting the Contact Centre Agent of the Future
CX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Genefa Murphy, Chief Marketing Officer at Five9. In this session, we discuss the following trends: How the conta...
7 Okt 202217min
The Future of Voice
CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer, Sabio. In this session, we assess the future of voice in CX, discussing: The role of voice in CXVoice innovations, from bots ...
5 Okt 202219min
Integrating Microsoft Teams Into the Contact Center: A Microsoft Engineer's Advice
CX Today's Charlie Mitchell hosts Shervin Shaffie, Principal Technical Specialist at Microsoft. In this session, we consider how to integrate Microsoft Teams with the contact center, discussing: Why s...
27 Sep 202216min
Assessing AI Maturity in the Contact Center
CX Today's Sandra Radlovački hosts Antonio Gonzalez, Senior Manager of Industries Research & Insights, Talkdesk. In this session we discuss the following: What is curbing contact centre leaders' AI am...
26 Sep 202213min
Making Magical Moments in CX
CX Today's Rob Scott hosts Gayathri Krishnamurthy, AVP, Product Marketing at RingCentral. It goes without saying that #contactcenter leaders need to create fast, responsive, and frictionless experie...
14 Sep 202217min
Who is Leading the Customer Engagement Platform Space?
CX Today's Charlie Mitchell hosts Mila D'Antonio, Principal Analyst at Omdia. In this session, we analyze Omdia's latest research into the customer engagement platform space, discussing: Why customer ...
8 Sep 202211min
Understanding Customer Intent in the Contact Centre
CX Today's Sandra Radlovački hosts Kevin McGachy, Head of AI and Automation Solutions, Sabio. In this session, we discuss the following: Why is capturing customer intent so important?What process do y...
1 Sep 202217min
Rethink Contact Center Automation and Add Collaborative Intelligence!
CX Today's Charlie Mitchell hosts Callan Schebella, EVP of Product Management at Five9. In this session, we consider CX automation and how collaborative intelligence can help. In doing so, we discuss:...
30 Aug 202215min
