How to Improve Your Inside Sales Team With Elisabeth Bazanac

How to Improve Your Inside Sales Team With Elisabeth Bazanac

00:00 Introduction to Elisabeth Bazanac and Lozani’s Pest Control 01:24 What the sales department looked like before improvements 02:55 Challenges in combining customer service and sales 06:29 How to assess what needs to be improved in sales 07:31 The role of psychology in customer interactions 10:39 Implementing a streamlined sales process 12:01 Sales funnel management and automation strategies 17:07 Tracking performance metrics for sales teams 20:14 Setting and achieving close rate goals 23:40 Aligning incentives with business objectives 25:50 Training resources for improving sales team performance 27:04 The impact of customer feedback on sales strategies 28:06 Lessons learned from trying different CRMs 31:41 Handling common customer objections effectively 36:40 Advice on finding the right people for sales roles

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Episoder(25)

The Truth About AI for Pest Control: Voice, Agents & What's Coming NextThe Truth About AI for Pest Control: Voice, Agents & What's Coming Next

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Antoni Hoshino is back! The founder of Pest AI returns to break down how far AI has come since his last appearance and where it's headed next. From AI agents that handle leads and collections around t...

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Why Pest Control Needs More Women (And Why Companies Are Missing Out)

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Join us for a powerful and inspiring episode of the Pesty Marketing Podcast featuring two leaders redefining the pest control industry 👏 Meet Bobbie Terry (Owner of The Bug Lady – Austin, TX & Founde...

16 Apr 48min

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Your office team is either making you money or costing you millions — and most pest control owners have no idea which one it is. Margaret Garcia, President of Grit PPO, is back and she's pulling back ...

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What Top 10% Pest Control Companies Do Differently (3,000 Company Study) This episode breaks down what the best pest control companies are doing differently—from technician performance and customer sa...

12 Mar 31min

Why This Pest Control Company Doesn’t Compete on Price

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Most pest control companies get stuck in price wars, but Kodiak Pest Control refuses to play that game. In this episode, I sat down with Jacob Haslem, a career pest control operator and marketer, to b...

11 Feb 31min

How Pest Control Companies Accidentally Attract Bad Leads

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The fastest way to get unqualified leads is simple: market to everyone. When your messaging tries to appeal to everyone, you don’t get more leads  you get the wrong ones. 🚫 Price shoppers 🚫 Tire kic...

5 Feb 22min

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In this episode, I sit down with Adam Weber—entrepreneur and founder of Driven—to break down the five essential KPIs every operator must track to truly dominate their market. Whether you’re a solo ope...

21 Jan 54min

How One Pest Control Company Closed $2M in Sales Without Leaving the Office

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Most pest control companies treat the phone like a customer service tool. But what if it could be your best sales weapon? In this episode, Raymond Kidwell breaks down the sales script framework and in...

13 Jan 35min

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