The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily - Operata
Modern contact centres have become fragile ecosystems—cloud platforms, Voice AI, IVRs, CRMs, and third-party APIs all owned by different teams and vendors. When something breaks, customers feel it imm...
14 Jan 13min
Beyond AI-Enhanced – What It Really Means to Be AI-Native
Rob Scott sits down with Jami Ferguson, VP of Product at SMG, to explore what it truly means to be an AI native organization. Far from surface-level automation, this is about structural transformation...
13 Jan 11min
The Webex Contact Center: 5 Capabilities You Won't Find Elsewhere - Cisco Webex
CX Today's Charlie Mitchell hosts Shelly Kramer, President & CEO at Kramer & Company, to deep dive on the Webex Contact Center. Cisco's cloud contact center platform recently featured as one of only t...
7 Jan 24min
The Call That Cost a Fortune - Cyara
Every CX leader's nightmare: the one call that went catastrophically wrong. In this eye-opening interview, Rob Scott sits down with Clayton Lougée, VP of Value Consulting at Cyara, to unpack the hidde...
30 Des 202513min
From CX 2025 to 2026: Consumer Insights and the Trends That Will Define the Year Ahead
What if the secret to CX success in 2026 isn’t more automation — but better orchestration between AI and people? In this exclusive interview hosted by Rob Scott, Publisher at CX Today, we unpack the ...
24 Des 202522min
The Future of Customer Support Gets Visual – and Real
Rhys Fisher sits down with Zac Scalzi, Director of Sales at Cobrowse, and Ian Roberts, Director of Care Operations & Technologies at Quicken Inc. Together, they explore how visual intelligence, AI aug...
24 Des 202526min
Who Leads the CCaaS Space in 2025?
CX Today's Charlie Mitchell sits down with Zeus Kerravala, Principal Analyst at ZK Research, to explore the CCaaS providers that are leading the pack, and those that are starting to fall behind. Howe...
17 Des 20259min
