EP17 "Why Intelligent Automation is Not a Strategy" – with IA expert Lee Coulter

What Can Intelligent Automation do for GBS? Beyond Transactional Efficiency to Digital Transformation

In this episode of SSONext, host Barbara Hodge sits down with Lee Coulter, a veteran of GBS and deeply versed in Intelligent Automation as an enabler of transformation.

Lee's background includes CIO, COO, CEO and he was an early adopter of RPA in addition to leading the IEEE standards workgroup for IA. This offers an improved perspective on IA "capabilities" as a means of driving cost and operational transformations; as well as new operating models to reshape both workforce and work-flow in complex global environments when the stakes are high.

Lee is a visionary leader, passionately committed to positive impact. In this episode he explains why "IA is not a strategy" – and that it needs to be considered in the broader context of reimagined operating models

Lee and Barbara dissect:

✅ The opportunities GBS teams face to create enterprise transformation that can help weather recessions.

✅ A 10-step approach for GBS to become a 'Digital Transformation Engine'.

✅ IA as an enterprise capability

✅ The definition of corporate culture, and how it needs to evolve to survive in a VUCA world.

For the full details on that and a lot more, 🎧 listen to the episode 🎧

📌This episode is brought to you by AppZen. AppZen is an AI platform for modern finance teams. They overhaul the way finance teams work by automating spend approvals and providing insights that help companies reduce spend, comply with policy, and streamline process.📌

If you like what you've heard today, do us a favor, and hit the rating button to give us 5 stars. That way, we'll be seen in the systems, which will help us keep podcasting and bring more learning to the shared services and GBS world!