Contact Center AI: The Opportunities and Risks for Insurers
CX Today's Charlie Mitchell introduces a discussion about contact center AI, and the opportunities and risks for insurers. For this conversation, he's joined by two industry experts: Jacob Gardiner, S...
1 Okt 202439min
Why You Still Need Your Agents In a World of GenAI
CX Today's Charlie Mitchell hosts Michelle Couture, Global Product Marketing Lead for Customer Experience at Zoom. In this session, we discuss the following: How does Zoom transform the role of AI wit...
30 Sep 202412min
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support
CX Today's Susie Harrison hosts Evaluagent CCO James Marscheider and Archit Kumar, Partnerships Manager at Assembled. In this episode, we consider: The top-line benefits of integrating QA and performa...
30 Sep 20249min
Big CX News - A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More
Watch on YouTube. CX Today's Charlie Mitchell presents a rundown of Dreamforce 2024, Salesforce's hallmark annual event. He's joined by five prominent CX analysts to dissect the headlines, including: ...
26 Sep 202444min
How to Get the Most Value from Your CCaaS Investment
CX Today's Charlie Mitchell hosts Jo Sverre Lindem, Chief Customer Officer at Puzzel. We consider how contact centers can get the most out of your CCaaS investment, discussing: Where have many CCaaS p...
24 Sep 202418min
Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?
CX Today's Charlie Mitchell hosts Steve Blood, VP of Market Intelligence and Evangelism at Five9. We reflect on 2024, considering the challenges and opportunities of contact center AI. In doing so, we...
23 Sep 202420min
How to Navigate the Transition from On-Premise to Cloud Contact Centers
CX Today's Susie Harrison joined Puzzel CEO Frederic Laziou to discuss the transition from on-premise to cloud. In this conversation we cover: The reasons enterprises stay on-prem or move to the cloud...
19 Sep 202412min
GenAI in the Contact Center ComputerTalk Shares Its Latest Innovations
CX Today's Charlie Mitchell hosts Bernie Lee, VP of Product Engineering at ComputerTalk. We discuss three of the latest GenAI innovations that CCaaS provider ComputerTalk is bringing to its ice Contac...
18 Sep 20249min
