The Latest on Zoom's AI Assistant, Twilio's Losses, & a Possible RingCentral-8x8 Merger
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect the latest stories from the spa...
2 Jun 202323min
The Latest Big CX News on Private GPT, Alexa 2.0 & the 'Godfather of AI'
Watch on YouTube. CX Today’s Charlie Mitchell presents the latest trending news from the conversational AI space. He’s joined by four of the brightest minds in conversational AI to dissect the latest ...
16 Mai 202333min
What's Next for Avaya After Chapter 11 Bankruptcy?
Watch on YouTube. CX Today's Charlie Mitchell hosts Liz Miller, VP and Principal Analyst at Constellation Research. We consider the emergence of Avaya from Chapter 11 bankruptcy, discussing: Top take...
15 Mai 202319min
Will ChatGPT Help Solve My Most Pressing Contact Center Problems?
Watch on YouTube. CX Today's Charlie Mitchell hosts Pierce Buckley, CEO & Co-Founder at babelforce. We break down how contact centers may use ChatGPT now and in the future. In doing so, we discuss: T...
9 Mai 202322min
Sprinklr Is In the CCaaS Market, and It's Not Here to Play Around
Watch on YouTube. CX Today's Charlie Mitchell hosts Ragy Thomas, Founder & CEO of Sprinklr. We discuss the current state of contact center experiences, and Sprinklr's battle to change the status quo. ...
28 Apr 202317min
Beyond the Code: Empowering Women in Non-Technical Roles in Technology
Clare Muscutt, Founder, Women in CX hosts Ejieme Eromosele, GM EMEA, Quiq, Charlotte Kennett, Sr. Director, SS&C Blue Prism, Laura Campbell, Strategic Business Development Director, ASAPP & Jennie Lew...
20 Apr 202338min
The Latest BIG News Meta, Qualtrics, and Salesforce - CX Today News
Watch on YouTube. CX Today’s Charlie Mitchell presents the latest trending news from the customer experience world. He’s joined by four prominent CX analysts to dissect the latest stories from the spa...
3 Apr 202322min
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023 - CX Today News
CX Today's Charlie Mitchell hosts Bradley Metrock, Founder & CEO of Project Voice 2023. In this session, we evaluate the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023, discus...
21 Mar 202315min
