Your customers are doing the marketing. Are you letting them?

Your customers are doing the marketing. Are you letting them?

In this episode of CMO Therapy, I’m joined by Paul Taylor who held senior marketing leadership roles at firms like Swift and SS&C, to unpack one of the most misunderstood (and under-invested) growth levers in B2B: customer advocacy.
We get brutally honest about why advocacy so often gets reduced to logo slides, rushed case studies and last-minute favours for sales and why that mindset is costing marketing teams serious pipeline. Paul shares a much smarter way to think about advocacy, as a flywheel, not a campaign. When it's built on trust and peer-to-peer influence, customers will be talking about you when you’re not in the room. Love that!
We dig into how to design advocacy that feels human (not needy - we've all been there), how to spot real advocates hiding in plain sight, how to scale it without killing authenticity and how CMOs can actually measure impact beyond vanity metrics.
As Paul puts it:
“Good advocacy isn’t PR. It’s insurance for your brand in a world where trust is collapsing.”
If you want advocacy to drive growth, not just decorate your website, this one’s a must-listen.
Music clip by Filo Starquez, Divergence

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Episoder(38)

Boiling the ocean won't fill your funnel

Boiling the ocean won't fill your funnel

Ever feel like marketing success is just about doing more - more channels, more activity, more noise? In this episode of CMO Therapy, Lucy is joined by the brilliant Lauren Berkemeyer, CMO at YuLife, ...

16 Jun 37min

Beyond the CV, Identifying Real Marketing Talent in an AI Driven World

Beyond the CV, Identifying Real Marketing Talent in an AI Driven World

Hiring marketing talent has always been hard, but right now it feels like a whole new level of chaos.In this episode of CMO Therapy, Lucy is joined by Conor Coughlan, CMO at Armis, to unpack the sligh...

2 Jun 39min

Brand Voice, Not a Bot Voice

Brand Voice, Not a Bot Voice

AI has well and truly landed in marketing teams, and yes, it can be brilliant. It can speed things up, sharpen ideas and help us get more from the content we already have. But it has also unleashed a ...

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The messy reality of the modern CMO

The messy reality of the modern CMO

In this episode of CMO Therapy, Lucy meets with the brilliant Sinead Willis for a very honest conversation about the messy reality of the modern CMO. Because sometimes the role you’re sold in the inte...

21 Apr 39min

Big Brand Muscle, Startup Hustle

Big Brand Muscle, Startup Hustle

Being a marketing leader in a big brand is one thing… but stepping into a startup? That’s a completely different sport. In this episode of CMO Therapy, Lucy is joined by Sharon Hergarty, who’s done bo...

7 Apr 34min

Why tone of voice still wins, even in the age of AI

Why tone of voice still wins, even in the age of AI

In this episode of CMO Therapy, Lucy sits down with the brilliant Mel Barfield, Managing Partner and Brand Voice Lead at Copy or Die, to talk about why tone of voice still matters massively… especiall...

24 Mar 41min

Founder knows best? Navigating trust, tension and truth at the top

Founder knows best? Navigating trust, tension and truth at the top

In this episode of CMO Therapy, Lucy is joined by Lucas Bergmans (ex Wise, Moneysupermarket, Cazoo, Heineken, Britvic) to get into one of the most important and most misunderstood relationships in B2B...

10 Mar 34min

Out of sight, out of mind? The real challenge of retention

Out of sight, out of mind? The real challenge of retention

In this episode of CMO Therapy, Lucy sits down with expert marketing leader and Brand & Marketing Director at Zego, Ingrid Sierra, to unpack one of the toughest challenges in B2B marketing: what reall...

24 Feb 34min

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