Where Does Customer Journey Mapping Go Wrong? (And How to Fix It) - Mitel & CULTIVATE
CX Today's Charlie Mitchell hosts a conversation about how mapping out customer service experience and uniting the team around those maps. To dig into the challenges and opportunities, he's joined b...
29 Okt 202514min
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
Tom Eggemeier and Jonathan Barouch unpack the AI-first contact center revolution—and why the real disruption is only just beginning. 🎙️ Introduction: Contact centers have seen disruption before—but ...
28 Okt 202521min
How CX Leaders Can Win in a Hyper-Dynamic Market
Enghouse VP of Sales, Paul Stanczak, reveals practical strategies to navigate customer experience challenges and maximize ROI in a fast-changing landscape. In the latest edition of The Big CX Update...
28 Okt 202516min
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
In a rapidly evolving CX landscape, Sabio is making bold moves to prove that measurable customer experience gains are possible in an AI-driven world. In this episode of The Big CX Update, host Rhys F...
28 Okt 202541min
AI’s New Role: From Job Threat to Agent Co-Pilot
AI isn’t here to replace contact center agents — it’s here to help them thrive. In this exclusive CX Today interview, Deputy Editor Rhys Fisher speaks with Mackenzie Ellis, Solutions Specialist at Com...
28 Okt 202515min
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
CX Today's Charlie Mitchell introduces a rundown of everything Content Guru, a prominent global contact center provider. And who better to have that conversation with than Sean Taylor, CEO of Content...
28 Okt 202542min
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
In this episode of CX Today, host Kieran Devlin sits down with William Rubio, Chief Revenue Officer at CallTower, and Joe Bigio, SVP of CCaaS, CX, and Conversational AI at Inoria, to explore how the s...
28 Okt 202519min
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
Many businesses have poured millions into AI, only to walk away with broken promises and frustration. That’s why this conversation with Miratech’s Erik Delorey is a must-watch for every CX leader. If ...
28 Okt 202517min
