The Death of Hold Music Why Waiting on the Line Is Over - Zendesk

CX Today's Susie Harrison hosts Alan Ranger, VP Marketing at Cognigy, for a deep dive into his role, Cognigy and innovations in AI. Expect to dive into the heart of Cognigy's company culture, underst...

29 Nov 202420min

Bright Pattern Is Redefining Flexibility in Contact Centers In this interview, Rob Scott of CX Today sits down with Michael McCloskey, CEO of Bright Pattern, to explore one of the hottest debates in ...

27 Nov 202411min

CX Today's Rhys Fisher hosts David Juniper, Group Director at ROAR B2B. They preview the upcoming Call and Contact Centre event that takes place between November 27-28, 2024. In doing so, they discuss...

26 Nov 20248min

CX Today's Susie Harrison hosts Dave Hampton, Head of Managed Services at Ultima Business Solutions, to explore their evolutionary and mutually beneficial partnership with Bright Pattern. In this se...

22 Nov 20249min

CX Today's Susie Harrison is joined by Jamie Snaddon, Managing Director, EMEA at 8x8. In this session, we cover: - The biggest trend now and where it will take us next - AI adoption trends in CX - ...

13 Nov 202412min

CX Today's Charlie Mitchell hosts Vasili Triant, Co-CEO of UJET. Two months into the role, Triant has taken the reigns at an exciting time for the CCaaS vendor, which recently completed a $76MN fundin...

11 Nov 202412min

Watch on YouTube. CX Today's Charlie Mitchell presents the 2024 Gartner Magic Quadrant for CCaaS. He's joined by Dave Michels, Lead Analyst at TalkingPointz, and Nerys Corfield, Director of Injection...

7 Nov 202419min

Contact centers face many of the same challenges they always have. However, in an age of new-wave AI, continued digitization, and changing customers, they face several new obstacles, too. Recognizing ...

31 Okt 202423min