Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Episoder(207)

CISO IT –  Dmitri Alperovitch’s Vision for Cyber Defense, E07

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This episode originally aired on June 13, 2024.  Join Jason Kikta as he interviews Dmitri Alperovitch, co-founder of CrowdStrike and author of World on the Brink. Alperovitch shares insights on the im...

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Patch [FIX] Tuesday – March 2025: [Expert Analysis of Chromium, MMC, and VHD Vulnerabilities], E17

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Tune in as Automox's cybersecurity experts break down the latest vulnerabilities from Microsoft's March Patch Tuesday release. This explores recent Chromium-based vulnerabilities, a significant Micros...

11 Mar 202516min

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In this episode, Jeremy Maldonado shares his experiences and insights on server management, highlighting the importance of learning from mistakes, the power of automation, and finding balance between ...

6 Mar 202512min

CISO IT – A Love Letter to Servers: Linux, Load Balancers, and the Architecture of Uptime | E16

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In this episode of Automox's CISO IT podcast, host Jason Kikta delves into the world of servers, exploring their critical role in modern internet operations, the evolution of server technology, and th...

4 Mar 20259min

Teach IT – But Why Do I Need to Update? E02

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Ever wonder why those software updates keep popping up? In this episode, we uncover how updates boost your security, introduce exciting new features, and keep your devices running at their best. Share...

27 Feb 20252min

Product Talk – Inside Automox’s Approach to Third-Party Software Updates, E14

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Peter Pflaster and Ben Glass team up in this episode of Product Talk to tackle the ins and outs of third-party application patching with Automox. They break down what third-party software means, where...

25 Feb 202523min

Executive IT – Expert CFO Advice on Bridging IT and Business Strategy, E01

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In this episode of Executive IT, hosts Evan Kiely and Ziad Fanous, along with guest David Mehok, share valuable lessons from seasoned CFOs on IT transformation and its role in driving business efficie...

20 Feb 202524min

Heroes of IT – Jennifer Courtnell on Accelerating MSP Efficiency with Automox, E15

Heroes of IT – Jennifer Courtnell on Accelerating MSP Efficiency with Automox, E15

In this episode of the Heroes of IT podcast, Ashley interviews Jennifer Courtnell, a vulnerability coordinator at Pulsant. Jennifer shares her journey into the IT field, discussing her various roles a...

18 Feb 202514min

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