Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Episoder(206)

Patch [Fix] Tuesday – February 2025: [Experts Break Down Zero-Days, 7-Zip Vulnerabilities, and More] E16

Patch [Fix] Tuesday – February 2025: [Experts Break Down Zero-Days, 7-Zip Vulnerabilities, and More] E16

The hosts analyze a series of recently released vulnerabilities and CVEs, offer expert insights, and detail their implications for cybersecurity. They review key threats impacting Active Directory, Wi...

11 Feb 202520min

Heroes of IT – Building Esports Programs in Schools: An IT Perspective with Matthew Ketchum, E14

Heroes of IT – Building Esports Programs in Schools: An IT Perspective with Matthew Ketchum, E14

In this episode of the Autonomous IT Heroes of IT podcast, Ashley interviews Matthew Ketchum, the Director of Educational Technology at Modesto City Schools. Matthew shares his journey into technology...

6 Feb 202517min

Automate IT – 5 Steps to Effectively Communicating with Your Executive Team, E13

Automate IT – 5 Steps to Effectively Communicating with Your Executive Team, E13

In this episode of the Automate IT podcast, Jeremy Maldonado discusses the importance of engaging with executive teams and the necessity of clear communication within organizations. He emphasizes the ...

4 Feb 20259min

Recap IT – Autonomous IT Highlights from the Last Month, E01

Recap IT – Autonomous IT Highlights from the Last Month, E01

Recap IT is the newest series in Automox's Autonomous IT podcast network, delivering standout moments and highlights from the past month's podcasts and live shows. If you missed a podcast or live show...

30 Jan 202531min

Product Talk – Agent 2.0, New Linux CVE Data, and the Future of Autonomous Endpoint Management, E13

Product Talk – Agent 2.0, New Linux CVE Data, and the Future of Autonomous Endpoint Management, E13

In this episode of the Product Talk podcast, Peter Pflaster and Steph Rizzuto discuss significant enhancements to the Automox platform, focusing on the new Fast-Agent and updates the Automox tray. The...

28 Jan 202517min

Hands-On IT – The IT Admins Playbook for Strategic Conversations with Executives, E15

Hands-On IT – The IT Admins Playbook for Strategic Conversations with Executives, E15

Host Landon Miles discusses the critical challenge of effectively collaborating with executive leadership teams in IT. He emphasizes the importance of understanding executive perspectives, communicati...

23 Jan 20259min

Teach IT – Why Does Rebooting Solve So Many Problems? E01

Teach IT – Why Does Rebooting Solve So Many Problems? E01

Ever wonder why rebooting solves so many tech issues? Join us as we uncover why this simple step is often the go-to fix for slow devices, app crashes, and connectivity problems.Hosted by IT expert Lan...

21 Jan 20252min

Autonomous IT, Live! – Optimize Your Endpoint Management: 3 IT Team Resolutions for 2025, E02

Autonomous IT, Live! – Optimize Your Endpoint Management: 3 IT Team Resolutions for 2025, E02

Secure patching and endpoint management are crucial aspects of ITOps. Our guests and experts will highlight current challenges and propose actionable strategies to enhance endpoint management across o...

20 Jan 202547min

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