Vivian Valbuena on making risk management work for customers

Vivian Valbuena on making risk management work for customers

Effective risk management and excellent customer outcomes aren’t mutually exclusive—they depend on each other.

That’s the approach Vivian Valbuena has refined over 25 years working across the US, Europe, Asia, Australia, and now New Zealand as General Manager of Risk at Fisher Funds.

In a recent conversation with Hamish Shaw, General Manager at ThirdEye, Valbuena shared her thoughts on fraud prevention, customer experience, and leading a risk function at one of New Zealand’s largest wealth managers, serving more than half a million customers.

📖 Read the full article: https://jadethirdeye.com/blog/making-risk-management-work-for-customers/

#RiskManagement #CustomerExperience #FraudPrevention #WealthManagement #FinancialCrime

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Episoder(52)

Tackling insider threat in AU/NZ financial services - ANZ May 26

Tackling insider threat in AU/NZ financial services - ANZ May 26

Insider threat is one of the most underestimated risks in financial services — and it comes from people who already have access to your systems, your customers, and your trust. In this episode of Thi...

26 Mai 9min

Jo Norton on transforming risk from gatekeeper to enabler

Jo Norton on transforming risk from gatekeeper to enabler

Jo Norton, Chief Risk Officer at Ecology Building Society, joined ThirdEye's Claire Rees to share what nearly two years of transformation has actually looked like on the ground, and what it means to l...

26 Mai 20min

Finfluencers, crypto and the changing face of financial crime - UK May 2026

Finfluencers, crypto and the changing face of financial crime - UK May 2026

Financial crime does not stand still, and neither does the FCA. This month brought enforcement action on two fronts: continued pressure on finfluencers promoting unlawful investments, and raids on unr...

19 Mai 8min

Asset recovery and AI in financial crime - ANZ Apr 26

Asset recovery and AI in financial crime - ANZ Apr 26

In this month's ThirdEye View ANZ, Colin Dixon and Jing Zhang unpack some significant asset recovery wins out of New Zealand — and explain why this tool is one of the most effective disruptors in the ...

21 Apr 10min

Getting your financial crime risk assessment right - Apr 26

Getting your financial crime risk assessment right - Apr 26

Your financial crime risk assessment is a legal requirement. But is it actually working for you? Firms often treat risk assessments as compliance paperwork. The ones that get it right use them as a s...

15 Apr 29min

Record fraud, money mules and rising regulatory pressure, UK Mar 26

Record fraud, money mules and rising regulatory pressure, UK Mar 26

The UK's fraud landscape is shifting fast. A record 444,993 cases were filed to the National Fraud Database in 2025, and behind those numbers is a more complex story: fraud-as-a-service lowering the b...

18 Mar 9min

Beyond compliance: What effective AML really means, ANZ, Feb 2026

Beyond compliance: What effective AML really means, ANZ, Feb 2026

Australia's AML/CTF reform deadlines are approaching fast. 31 March for existing reporting entities and Tranche 2 enrolment. 1 July when Tranche 2 obligations take effect. But meeting these dates isn'...

24 Feb 7min

FATF, Fraud and the Corruption Index - UK, Feb 2026

FATF, Fraud and the Corruption Index - UK, Feb 2026

FATF has declared fraud a strategic priority. Kuwait and Papua New Guinea are grey-listed. And Transparency International's 2025 Corruption Perceptions Index paints a sobering picture of where financi...

24 Feb 4min

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