From dinosaurs to birds: Helping big brands stay relevant in a world obsessed with new

From dinosaurs to birds: Helping big brands stay relevant in a world obsessed with new

What does it really take for a 160-year-old brand to stay relevant in a world obsessed with shiny new fintechs, challenger banks and AI-powered everything?
In this episode of CMO Therapy, I’m joined by Joe Goldberg, Head of Brand Strategy at Santander UK, for a no-fluff, deeply human conversation about how legacy brands evolve without losing their soul.
We dig into why modern banking isn’t about shouting “we’re digital” - it’s about designing emotional experiences that make people feel confident, included and in control of their money. Joe unpacks the real battle for salience in an AI-driven future, why most brands misunderstand loyalty and how trust, tone and honesty matter more than ever when your product is invisible.
There’s also a brilliant deep dive into experiential brand design, the role of fame (hello Ant & Dec), and why anxiety (not apathy) is the real enemy of modern financial services.
As Joe puts it:
“If you’re not salient, if people don’t know you exist, you’re dead.”
If you’re a CMO navigating growth, relevance and emotional connection in a complex category… this one’s unmissable.Music clip by Filo Starquez, Divergence

Episoder(35)

The messy reality of the modern CMO

The messy reality of the modern CMO

In this episode of CMO Therapy, Lucy meets with the brilliant Sinead Willis for a very honest conversation about the messy reality of the modern CMO. Because sometimes the role you’re sold in the inte...

21 Apr 39min

Big Brand Muscle, Startup Hustle

Big Brand Muscle, Startup Hustle

Being a marketing leader in a big brand is one thing… but stepping into a startup? That’s a completely different sport. In this episode of CMO Therapy, Lucy is joined by Sharon Hergarty, who’s done bo...

7 Apr 34min

Why tone of voice still wins, even in the age of AI

Why tone of voice still wins, even in the age of AI

In this episode of CMO Therapy, Lucy sits down with the brilliant Mel Barfield, Managing Partner and Brand Voice Lead at Copy or Die, to talk about why tone of voice still matters massively… especiall...

24 Mar 41min

Founder knows best? Navigating trust, tension and truth at the top

Founder knows best? Navigating trust, tension and truth at the top

In this episode of CMO Therapy, Lucy is joined by Lucas Bergmans (ex Wise, Moneysupermarket, Cazoo, Heineken, Britvic) to get into one of the most important and most misunderstood relationships in B2B...

10 Mar 34min

Out of sight, out of mind? The real challenge of retention

Out of sight, out of mind? The real challenge of retention

In this episode of CMO Therapy, Lucy sits down with expert marketing leader and Brand & Marketing Director at Zego, Ingrid Sierra, to unpack one of the toughest challenges in B2B marketing: what reall...

24 Feb 34min

Your customers are doing the marketing. Are you letting them?

Your customers are doing the marketing. Are you letting them?

In this episode of CMO Therapy, I’m joined by Paul Taylor who held senior marketing leadership roles at firms like Swift and SS&C, to unpack one of the most misunderstood (and under-invested) growth l...

27 Jan 45min

When 2 chiefs are better than 1: the rise of the power couple

When 2 chiefs are better than 1: the rise of the power couple

In this episode of CMO Therapy, I sit down with Michelle to talk about one of the most misunderstood (and quietly tense) relationships in the C-suite: the Chief Marketing Officer and the Chief Commerc...

13 Jan 41min

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