THE STING (COMPLIANCE COACHING)
Survive: Essentials for C-Store Assistant Managers21 Feb

THE STING (COMPLIANCE COACHING)

Show Notes (Survive Version)

Episode Title: The Sting: Compliance Coaching (Episode 75)

Episode Description: "Telling them to check IDs is not training. You have to verify it."

When a clerk sells to a minor during a police sting, they get the fine, but the Assistant Manager gets the fallout. How do you ensure your team is carding every single time, even when you aren't looking?

In this episode of Survive, Mike Hernandez breaks down the difference between "telling" and "training." We discuss how to conduct a "Shadow Audit," how to coach clerks on the floor, and why documenting that training is your ultimate liability shield.

What You Will Learn:

  • The Shadow Audit: How to observe and grade your clerks' age-restricted transactions in real-time.
  • The Documentation Defense: Why coaching a clerk doesn't count unless it is written down.
  • The Stop-N-Go Strategy: Mike shares his experience from 1994, proving that over-training your staff to do your job is the secret to a stress-free shift.

Resources & Links:

  • 📲 Download the Compliance Coaching Log: Text the word VERIFY to 956-897-9192.
  • 🎧 Recommended Listen: Thrive: Episode 84 (Learn the Store Manager's perspective on liquor license suspensions and corporate liability).

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Episoder(122)

THE "LEGEND" STATUS (THE ASSISTANT MANAGER’S SYSTEMIC LEGACY)

THE "LEGEND" STATUS (THE ASSISTANT MANAGER’S SYSTEMIC LEGACY)

SHOW NOTES (SURVIVE VERSION)Episode Title: The "Legend" Status: The Assistant Manager’s Systemic Legacy (Episode 122) Episode Description: "You are a manager who is confusing 'heroics' with 'legacy'."...

10 Jul 6min

GOAL SETTING (THE ASSISTANT MANAGER’S OPERATIONAL BUDGETING SYSTEM)

GOAL SETTING (THE ASSISTANT MANAGER’S OPERATIONAL BUDGETING SYSTEM)

SHOW NOTES (SURVIVE VERSION)Episode Title: Goal Setting: The Assistant Manager’s Operational Budgeting System (Episode 121) Episode Description: "You are an Assistant Manager who is essentially operat...

10 Jul 5min

THE YEAR IN REVIEW (THE ASSISTANT MANAGER’S OPERATIONAL POST-MORTEM)

THE YEAR IN REVIEW (THE ASSISTANT MANAGER’S OPERATIONAL POST-MORTEM)

SHOW NOTES (SURVIVE VERSION)Episode Title: The Year in Review: The Assistant Manager’s Operational Post-Mortem (Episode 120) Episode Description: "You are a manager who is failing because you are trea...

10 Jul 4min

THE EXIT STRATEGY (THE ASSISTANT MANAGER’S OPERATIONAL REPLICATION SYSTEM)

THE EXIT STRATEGY (THE ASSISTANT MANAGER’S OPERATIONAL REPLICATION SYSTEM)

SHOW NOTES (SURVIVE VERSION)Episode Title: The Exit Strategy: The Assistant Manager’s Operational Replication System (Episode 119) Episode Description: "You are an Assistant Manager who is essentially...

10 Jul 4min

THE TECHNOLOGY CURVE (THE ASSISTANT MANAGER’S AUTOMATION-INTEGRATION SYSTEM)

THE TECHNOLOGY CURVE (THE ASSISTANT MANAGER’S AUTOMATION-INTEGRATION SYSTEM)

SHOW NOTES (SURVIVE VERSION)Episode Title: The Technology Curve: The Assistant Manager’s Automation-Integration System (Episode 118) Episode Description: "You are an Assistant Manager who is failing t...

10 Jul 4min

MARKETING YOUR BRAND (THE ASSISTANT MANAGER’S LOCAL EVENT ARCHITECTURE)

MARKETING YOUR BRAND (THE ASSISTANT MANAGER’S LOCAL EVENT ARCHITECTURE)

SHOW NOTES (SURVIVE VERSION)Episode Title: Marketing Your Brand: The Assistant Manager’s Local Event Architecture (Episode 117) Episode Description: "You are a leader who is failing to build the 'Stor...

10 Jul 5min

MONTHLY INVENTORY PREP (THE ASSISTANT MANAGER’S AUDIT-RESILIENCE SYSTEM)

MONTHLY INVENTORY PREP (THE ASSISTANT MANAGER’S AUDIT-RESILIENCE SYSTEM)

SHOW NOTES (SURVIVE VERSION)Episode Title: Year-End Inventory Prep: The Assistant Manager’s Audit-Resilience System (Episode 116) Episode Description: "You are an Assistant Manager who is fundamentall...

10 Jul 5min

HOLIDAY MERCHANDISING (THE ASSISTANT MANAGER’S IMPULSE ARCHITECTURE)

HOLIDAY MERCHANDISING (THE ASSISTANT MANAGER’S IMPULSE ARCHITECTURE)

SHOW NOTES (SURVIVE VERSION)Episode Title: Holiday Merchandising: The Assistant Manager’s Impulse Architecture (Episode 115) Episode Description: "You are a leader who is failing to curate the 'Impuls...

10 Jul 4min

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