Ep 18: Bring your digital brand to life and deliver trust with Sayed Hajamaideen

Ep 18: Bring your digital brand to life and deliver trust with Sayed Hajamaideen

How can you build trust with your customers without physical stores or a tangible product?


In this episode of Mail Unleashed, Sayed Hajamaideen, Head of Brand & Marketing at SMARTY Mobile, sits down with our seasoned host Rory Sutherland to discuss how mail can inject life into digital brands.


Together, they explore:

  • Sayed’s career journey from O2 to SMARTY Mobile
  • How physical mail can be used to pique curiosity and deepen customer relationships
  • Why marketers need to choose the right mediums to achieve results
  • Why a combination of physical and digital media is so effective

Listen in to find out how he uses mail to increase trust and turn promises into guarantees in our latest Mail Unleashed episode.

00:00 Intro

0:41 Welcome to Sayed

01:06 Sayed’s marketing journey from O2 to SMARTY Mobile

02:26 How Sayed uses physical mail to market an intangible product and build trust?

04:17 Direct mail piques curiosity: why marketers should use the right medium for the right purpose

06:53 How Sayed integrates mail with radio and TV marketing

07:53 Sayed’s top 3 tips for direct mail marketing

09:48 WARC’s research into long verses short-term efficacy of communication channels

11:24 Why a combination of marketing media is the most effective

12:11 Outro

Sayed is a Senior Marketing Leader with years of experience in leading brands to fame and commercial success. He has worked for many of the UK’s biggest mobile brands including O2, Tesco Mobile and SMARTY Mobile.


His passion lies in the art and science of how advertising can create and shift behaviours.

Follow Sayed.

LinkedIn - https://www.linkedin.com/in/sayed-hajamaideen-25403885/

Follow Rory.

LinkedIn - https://www.linkedin.com/in/rorysutherland/

X - https://x.com/rorysutherland

Watch the full episode.

Website - https://www.marketreach.co.uk/mail-unleashed/sayed-hajamaideen-smarty-mobile

YouTube - https://youtu.be/hz-EEeQdY3k


Want to see how mail gets real results? Follow us for fresh marketing inspiration and real-life examples of mail in action. ⬇️

LinkedIn - https://www.linkedin.com/company/marketreach-from-royal-mail/

X - https://x.com/MarketreachUK

Facebook - https://www.facebook.com/p/Marketreach-100057126832884/

TikTok - https://www.tiktok.com/@marketreachuk

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Episoder(20)

Ep 20: Direct mail wins the attention economy with Jonny Harrison

Ep 20: Direct mail wins the attention economy with Jonny Harrison

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Ep 19: Why Ian Gibbs says mail earns attention that lasts

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13 Jan 24min

Ep 14: Use behavioural science to unlock campaign potential with Richard Shotton

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If mail is distinctive, does it become more memorable? Richard Shotton, behavioural scientist and author of The Choice Factory, and Rory Sutherland, get under the skin and into the minds of consumers....

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Ep 13: Mail's trust advantage in banking with Margaret Jobling

Ep 13: Mail's trust advantage in banking with Margaret Jobling

In a world of rising digital scams, why does a simple piece of mail still reassure banking customers?  Chief Marketing Officer at NatWest, Margaret Jobling, joins Rory Sutherland for this episode of M...

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