Ep 20: Direct mail wins the attention economy with Jonny Harrison

Ep 20: Direct mail wins the attention economy with Jonny Harrison

In a world where 75–80% of ad spend is digital, why is Digital Strategy Director at the7stars, Jonny Harrison, making the case for direct mail?

That’s because he’s seen how it wins the attention economy. For episode 20 of Mail Unleashed, Jonny has joined our host Rory Sutherland to break down:

  • Why digital struggles to get creative right and how direct mail can help
  • How “hand-delivered communications” can earn 90 seconds of undivided attention
  • Why no media channel is truly expensive if it drives the right outcome
  • Why precise geo-targeted marketing is often overlooked in digital marketing
  • How programmatic mail bridges digital efficiency with physical impact

Plus, they reveal why the most underrated media channel could be the most effective one in your mix.


00:00 Intro

00:41 Welcome to Jonny

01:47 Why is Jonny, a Digital Strategy Director, making a case for direct mail?

04:21 Why do digital display ads struggle creatively? How looking at physical mediums can help

07:01 Marketing vs attention. Direct mail generates 90 seconds of undivided consumer attention

10:52 The rise of retail media and the opportunities mail can bring

13:34 The problem with relying on AI in digital marketing

15:18 Programmatic mail: why physicality is so important in today’s digital world

18:00 The power of geo-targeting in physical and digital marketing

22:48 Why digital-first brands benefit from using direct mail. Example from Ocado and Waitrose

24:27 Is any media channel actually expensive?

27:28 Outro

Jonny Harrison is a Digital Strategy Director at the7stars, the UK’s largest independent media agency. He focuses on driving advertising performance through data, technology and experimentation across channels.


Jonny also supports new business, leads internal events, and contributes to the IAB Mobile Steering Group and Performance Council.

Follow Jonny.

LinkedIn - https://www.linkedin.com/in/j-harrison430/

Follow Rory.

LinkedIn - ⁠https://www.linkedin.com/in/rorysutherland/⁠

X - ⁠https://x.com/rorysutherland⁠

TikTok - https://www.tiktok.com/@rorysutherlandclips?lang=en

Watch the full episode.

Website - https://www.marketreach.co.uk/mail-unleashed/jonathan-harrison-the-7-stars

YouTube - https://youtu.be/PWZBmXejd58


Looking for innovative marketing ideas to spark your creativity. Follow us to get those creative juices flowing. ⬇️


LinkedIn - ⁠https://www.linkedin.com/company/marketreach-from-royal-mail/⁠

X - ⁠https://x.com/MarketreachUK⁠

Facebook - ⁠https://www.facebook.com/p/Marketreach-100057126832884/⁠

TikTok - ⁠https://www.tiktok.com/@marketreachuk

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Episoder(20)

Ep 19: Why Ian Gibbs says mail earns attention that lasts

Ep 19: Why Ian Gibbs says mail earns attention that lasts

Not every impression is equal. So, what makes mail different from a digital impression?  In this episode of Mail Unleashed, JICMAIL’s Director of Data Leadership, Ian Gibbs, joins Rory Sutherland to d...

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Ep 18: Bring your digital brand to life and deliver trust with Sayed Hajamaideen

Ep 18: Bring your digital brand to life and deliver trust with Sayed Hajamaideen

How can you build trust with your customers without physical stores or a tangible product?  In this episode of Mail Unleashed, Sayed Hajamaideen, Head of Brand & Marketing at SMARTY Mobile, sits down ...

2 Mar 12min

Ep 17: Tesco grows Clubcard loyalty using targeted mail with Tash Whitmey

Ep 17: Tesco grows Clubcard loyalty using targeted mail with Tash Whitmey

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Ep 16: Capture consumers attention using physical media with Dino Myers-Lamptey

Ep 16: Capture consumers attention using physical media with Dino Myers-Lamptey

Want to find out why mail can hold the attention of consumers?   In this episode, host Rory Sutherland welcomes Media expert and The Barber Shop founder, Dino Myers-Lamptey, into the studio to share h...

28 Jan 20min

Ep 15: Mail puts the fun in insurance with Ed Birth

Ep 15: Mail puts the fun in insurance with Ed Birth

In a world littered with noise, why does a simple piece of mail still get the most attention? In our next Mail Unleashed episode, Head of Brand Marketing at Hiscox, Ed Birth is here to reveal how sell...

13 Jan 24min

Ep 14: Use behavioural science to unlock campaign potential with Richard Shotton

Ep 14: Use behavioural science to unlock campaign potential with Richard Shotton

If mail is distinctive, does it become more memorable? Richard Shotton, behavioural scientist and author of The Choice Factory, and Rory Sutherland, get under the skin and into the minds of consumers....

10 Des 202513min

Ep 13: Mail's trust advantage in banking with Margaret Jobling

Ep 13: Mail's trust advantage in banking with Margaret Jobling

In a world of rising digital scams, why does a simple piece of mail still reassure banking customers?  Chief Marketing Officer at NatWest, Margaret Jobling, joins Rory Sutherland for this episode of M...

28 Nov 202521min

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