15: Quality coaching with Anne-Marie Charrett & Fiona Charles

In this episode of Engineering Quality, we’re joined by two influential voices in the quality community: Anne-Marie Charrett, author of The Quality Coach’s Handbook, and Fiona Charles, founder of Quality Intelligence.

Anne-Marie shares insights from her experience as a quality coach, explaining how the role differs from traditional testing and why quality is ultimately a leadership responsibility.

Fiona dives into the realities of influencing change, facilitating workshops, and navigating resistance in organizations of all sizes.

We discuss:

The difference between a tester and a quality coach
How to influence without authority
Why roadmaps alone don’t drive transformation
The importance of allies, networks, and facilitation
Balancing impact with visibility in large organizations

The conversation also touches on career growth, community, the evolution of quality roles, and the human side of transformation. Whether you’re working in a startup or a large enterprise, this episode offers practical insights for anyone expected to lead quality with title or without.

Connect with our guests:

Anne-Marie Charrett: https://www.annemariecharrett.com/ Fiona Charles: @fionaccharles.bsky.social‬

Follow us on social:

💼LinkedIn: Engineering Quality

🎥 YouTube: @EngineeringQuality

🌐 Website: https://www.engineeringqualitypodcast.com

Email: engineeringqualitypodcast@gmail.com

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