Podcast – Sarah Coope – Managing Conflict in General Practice: A Practical Framework for Leaders

Podcast – Sarah Coope – Managing Conflict in General Practice: A Practical Framework for Leaders

In this week's episode, Ben is joined by Dr Sarah Coope, former GP, mediator and CEO of Wild Monday, to explore one of the most challenging aspects of working in general practice - conflict. Sarah shares why conflict is both inevitable and, when handled well, a positive force within teams, particularly in high-pressure environments like general practice and PCNs. The conversation explores why unresolved conflict is so common, how workload and system complexity contribute, and why avoiding difficult conversations can often make things worse. The episode also highlights the emotional toll of conflict, the importance of psychological and emotional safety, and why one-to-one conversations are often more effective than large group discussions. Finally, Sarah discusses the support available for leaders, including coaching, peer networks and structured development programmes.

Introduction (0:07)

Why conflict is common in general practice (1:15)

The impact of pressure, workload and system complexity (2:27)

Avoiding conflict and why it can be harmful (4:02)

The emotional toll of conflict (5:14)

Handling personal conflict and strong emotions (8:50)

Expressing how situations feel (11:00)

One-to-one vs group conversations (12:36)

Structuring the conversation: HiFIVE model (13:50)

Challenging assumptions and narratives (15:05)

The final part.. (20:06)

Summarising the HIGH5 framework (22:43)

Supporting leaders with conflict (23:03)

Visit the Wild Monday website here.

Access the HiFive model here.

The Shapes Academy Toolkit can be found here.

Access the How To Lead Without Rescuing webinar here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(100)

Podcast - Katie Collin - Neighbourhood Provider Contracts: What Do They Mean for General Practice?

Podcast - Katie Collin - Neighbourhood Provider Contracts: What Do They Mean for General Practice?

This week, Ben is joined by Katie Collin, Partner at Ramsay Brown, to discuss NHS England's consultation on Single Neighbourhood Provider contracts and Multi-Neighbourhood Provider contracts. They exp...

9 Aug 27min

Podcast - Bobby Pozzoni-Child - Building Primary Care Together: How Buckinghamshire Is Turning Integration into Action

Podcast - Bobby Pozzoni-Child - Building Primary Care Together: How Buckinghamshire Is Turning Integration into Action

Integrated neighbourhood working has been talked about for years, but what does it actually look like when it's put into practice? In this episode, Ben Gowland is joined by Bobby Pozzoni-Child, Direct...

27 Jul 27min

Podcast – Practice Index – The New CQC Inspection Explained: What Every Practice Manager Needs to Know

Podcast – Practice Index – The New CQC Inspection Explained: What Every Practice Manager Needs to Know

In this week's episode, brought to you in partnership with Practice Index, we welcome back Robyn Clark and Ed Kennedy to discuss the new "return to good" inspections, how they differ from previous CQC...

14 Jul 26min

Podcast –  Sunaina Khanna & Imran Zaman – How Birmingham & Solihull Built a Unified Voice for General Practice

Podcast – Sunaina Khanna & Imran Zaman – How Birmingham & Solihull Built a Unified Voice for General Practice

What does it take for general practice to lead system transformation rather than simply respond to it? In this episode, Ben Gowland is joined by Dr Sunaina Khanna and Dr Imran Zaman to discuss how the...

29 Jun 30min

Podcast - Matt Jones - The Carr-Hill Formula: Why Some Practices Are Missing Out on Hundreds of Thousands of Pounds

Podcast - Matt Jones - The Carr-Hill Formula: Why Some Practices Are Missing Out on Hundreds of Thousands of Pounds

The Carr-Hill formula sits at the heart of GP funding, yet few people fully understand how it works, or the impact it can have on individual practices. In this episode, Ben is joined by Dr Matt Jones,...

15 Jun 24min

Podcast – Robert McCartney – Single Neighbourhood Provider Contracts: What PCNs Need to Do Now

Podcast – Robert McCartney – Single Neighbourhood Provider Contracts: What PCNs Need to Do Now

The proposed Single Neighbourhood Provider Contract could significantly reshape how services are commissioned and delivered at neighbourhood level, but with many details still to be confirmed, PCNs ar...

1 Jun 32min

Podcast – Sian Stanley – Can General Practice Lead System Transformation?

Podcast – Sian Stanley – Can General Practice Lead System Transformation?

In this episode of the General Practice Podcast, Ben is joined by Dr Sian Stanley, GP Partner, PCN Clinical Director and Health System Transformation Leader to explore how general practice can play a ...

18 Mai 26min

Podcast – Practice Index – The GP Contract & What It Means for Practices

Podcast – Practice Index – The GP Contract & What It Means for Practices

In this week's episode, brought to you in partnership with Practice Index, we welcome back podcast regulars Claire Houston & Robyn Clark to unpack the realities of the 2026/27 GP contract and what it ...

27 Apr 28min

Populært innen Helse

fastlegen
lydartikler-fra-aftenposten
hvordan-har-du-det-mann
rss-gukild-johaug
psykodrama
relasjonspodden-med-dora-thorhallsdottir-kjersti-idem
rss-skravla-gar
leger-om-livet
bak-fasaden-en-reise-i-livet-med-sykepleier-ine
foreldreradet
rss-garne-damer
morten-ramm-lar-kakla-ga-til-du-sovner
hjernesterk
g-punktet
klimaks
rss-lopedrommen
rss-lev-vel
rss-kunsten-a-leve
helsetipspodden
kjed-deg-i-sovn-verdens-kjedeligste-podcast