#333 Adi Kuruganti: Why Your AI Pilot Is Failing and What It Takes to Reach Production

Most enterprises are excited about agentic AI. But very few are actually deploying it in production.

In this episode of Eye on AI, Craig Smith sits down with Adi Kuruganti, Chief AI and Development Officer at Automation Anywhere, to break down why agentic AI is so hard to get right in the enterprise and what it actually takes to move from a promising pilot to a mission-critical deployment.

Adi explains why the future of enterprise automation is not agentic AI alone, but the combination of deterministic and agentic systems working together, and why companies that treat AI as a technology problem instead of a business outcomes problem are setting themselves up to fail.

They dig into how Automation Anywhere is orchestrating agents across legacy systems, healthcare platforms, and financial services workflows, why governance and compliance are the first questions every enterprise asks, and how their Process Reasoning Engine is continuously improving agent performance using metadata from over 400 million running processes.

The conversation also covers the real timeline to a fully autonomous enterprise, why the POC to production gap is the biggest failure point in enterprise AI today, and what companies that wait too long risk losing to competitors who started the journey earlier.

If you want to understand where enterprise AI actually stands today and what it takes to deploy it responsibly at scale, this episode gives you a clear and grounded perspective.

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(00:00) Why Enterprises Are Struggling With Agentic AI

(02:39) What Automation Anywhere Does and the APA Category Explained

(08:01) Deterministic vs Agentic AI: Why You Need Both

(10:59) How Human in the Loop Works in Enterprise AI

(17:16) The Mozart Orchestrator and Process Reasoning Engine

(23:50) How AI Is Upgrading and Replacing Classic RPA

(27:31) How Automation Anywhere Works With Enterprise Customers

(31:53) The Biggest Challenges of Scaling Agentic AI

(41:10) The OpenAI Partnership and What It Means

(47:06) Training Staff and Building AI Literacy at Scale

(51:39) Staying Close to Customers as the Technology Shifts

(53:17) Is the Autonomous Enterprise Actually Coming