E124 Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio

E124 Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio

Today’s guest is Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio. Previous 2022 and 2021 AI Awards winners Webio are bringing Artificial Intelligence driven conversations to the enterprise. The company's conversational interface uses AI to streamline inbound and outbound customer communications across new and existing channels.

Webio were a finalist in the Best Use of AI in a Consumer/Customer Service Application and Best Use of Responsible AI and Ethics categories at the 2023 AI Awards for addressing debt collection challenges with empathetic, privacy-first and customisable conversational interactions. By tackling customer needs ethically, they enhance customer engagement, agent efficiency and financial outcomes.

Topics include:

  • How Webio improves collections through digital conversations
  • Leading with empathy to streamline and improve customer engagement
  • Detecting customer vulnerabilities for fast support
  • Using AI & NLP to build a comprehensive platform for credit collections
  • Ensuring ethical AI with controlled, integrated and customisable solutions
  • How their conversational forms improved completion and customer engagement

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Episoder(248)

E241 AI in Healthcare: AI Agents to Cut Doctors’ Admin Time by Hours with Microdoc's Brian Kelleher

E241 AI in Healthcare: AI Agents to Cut Doctors’ Admin Time by Hours with Microdoc's Brian Kelleher

Today’s guest is Brian Kelleher, Founder at MicroDoc. From automating time-consuming documentation to enhancing clinical decision-making, AI has the potential to transform healthcare efficiency while ...

9 Jul 16min

 E240 Ireland’s AI Opportunity Agents, Jobs & the Future of Work with Salesforce’s Mick Costigan

E240 Ireland’s AI Opportunity Agents, Jobs & the Future of Work with Salesforce’s Mick Costigan

Today’s guest is Mick Costigan, Vice President, Salesforce Futures at Salesforce. As we step into an era increasingly defined by artificial intelligence, businesses globally are striving to adapt, inn...

2 Jul 32min

E239 From AI Experimentation to Enterprise Transformation with Microsoft Ireland's Kieran McCorry

E239 From AI Experimentation to Enterprise Transformation with Microsoft Ireland's Kieran McCorry

Today’s guest is Kieran McCorry, National Technology Officer at Microsoft Ireland. Artificial Intelligence is not just a new frontier but a paradigm shift that's reshaping business models globally. At...

25 Jun 19min

E238 Building Trusted AI at Enterprise Scale with Workday's Graham Abell

E238 Building Trusted AI at Enterprise Scale with Workday's Graham Abell

Today’s guest is Graham Abell, VP, Software Engineering & Ireland Site Lead at Workday. As continues to transform the landscape of business operations in our rapidly evolving digital world, Graham joi...

18 Jun 19min

E237 Inside Enterprise AI Transformation: Agents, ROI, and Co-Creation with Version 1's Brad Mallard

E237 Inside Enterprise AI Transformation: Agents, ROI, and Co-Creation with Version 1's Brad Mallard

Today’s guest is Brad Mallard, Chief Technology Officer at Version 1. In a world driven by rapid technological change, AI is not just about the technology itself; it’s about people, transformation, an...

11 Jun 29min

E236 The Impact of General Purpose AI Agents with Jentic’s Sean Blanchfield and Michael Cordner

E236 The Impact of General Purpose AI Agents with Jentic’s Sean Blanchfield and Michael Cordner

Today’s guests are Sean Blanchfield CEO and Michael Cordner, CTO at Jentic. In a world driven by innovation and technological advancement, few developments stand as transformative as the emergence of ...

4 Jun 22min

E235 'AI in Irish Business: Insights from Trinity College & Microsoft Report' with Ashish Kumar Jha

E235 'AI in Irish Business: Insights from Trinity College & Microsoft Report' with Ashish Kumar Jha

Today’s guest is Ashish Kumar Jha, Professor In Business Analytics at Trinity College Dublin. Trinity College Dublin and Microsoft Ireland recently released their latest AI Economy Ireland 2026 report...

7 Mai 17min

E234 'Generative AI, AI Strategy and Work Life Balance' with Darren Redmond

E234 'Generative AI, AI Strategy and Work Life Balance' with Darren Redmond

Today’s guest is Darren Redmond, a Generative AI Specialist and experienced Engineering Leader. In the fast-paced world of technology, the lines between professional obligations and personal aspiratio...

24 Apr 30min

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