Trusted Caller Identity: Pilot Results from GSMA & Telefónica [Live]

This session presents the results of a six-month proof of concept run by Telefónica Tech, GSMA, Dock Labs, and TMT ID to rebuild call center authentication using mobile network APIs and verifiable credentials. The PoC completed authentications in under 60 seconds on average, with 100% of trialists saying they would prefer it over existing methods.

Guests:

- Glyn Povah, Global Product Development Director at Telefónica Tech

- Helene Vigue, Identity and Data Director at GSMA

Timestamps

(00:00) - Introduction and context

(00:28) - Guest introductions: Glyn Povah (Telefónica Tech) and Helene Vigue (GSMA)

(04:34) - Strategic context: why call center impersonation fraud prompted this PoC

(07:00) - The problems with current authentication: CLI spoofing, SIM swap, knowledge-based checks

(08:32) - PoC goals: speed, security, and privacy

(10:17) - GSMA perspective: scam as a global cross-industry problem

(14:41) - Demo video: how the authentication flow works

(16:26) - PoC results: trialist feedback and quantitative outcomes

(20:32) - Carrier perspective: commercialisation, network APIs, and next steps

(22:09) - The wallet ecosystem: complexity, government-led development, and commercial tension

(30:05) - Identity industry perspective: user experience design choices and distribution challenges

(37:10) - The extensibility of verifiable credentials beyond call center authentication

(44:06) - Audience Q&A

📚 EXPLORE:

Website - https://www.dock.io/

LinkedIn - https://www.linkedin.com/company/docknetwork/

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(68)

Identity Web Wallet Demo: Enable Reusable Digital ID Without a Mobile App [Live Demo]

In a recent webinar, Richard Esplin, Head of Product at Dock Labs, and Agne Caunt, Product Owner, walked through a live demo of our new browser-based approach to digital identity.Through a step-by-ste...

20 Apr 56min

AI Meets Digital ID: Credential Issuance and Verification using MCP [Live Demo]

AI agents are quickly moving from experimentation to real-world deployment, but one critical question remains: how do you establish trust when agents start acting on behalf of users?In a recent webina...

30 Mar 54min

From Federation Sprawl to Unified Identity: How to Make Verified Identity Reusable Across Systems

Identity fragmentation isn’t usually the result of bad architecture. It’s the natural byproduct of growth. New apps get added. Business units operate independently. Acquisitions bring in new identity ...

2 Mar 49min

Inside World ID: How "Proof of Human" Works [Live Event]

AI agents are rapidly changing the shape of the internet. What started as an effort to keep bots out is quickly becoming a much more complex challenge: distinguishing humans from machines, enabling sa...

23 Feb 1h

How EUDI Wallets Will Impact Payments and Banking [Live Event]

As Europe moves closer to rolling out the European Digital Identity Wallet, questions are shifting from if to how, and what this really means for banking, payments, and trust online. In a recent live ...

2 Feb 58min

The Future of Caller Authentication: GSMA and Telefónica Reveal the Trusted Caller Identity Pilot

To explore what a better model could look like, Dock Labs hosted a live webinar on the future of caller authentication, presenting a joint proof of concept developed with GSMA Telefónica Tech and TMT ...

19 Jan 56min

EU Business Wallet: What You Need to Know About the EU’s Digital ID for Companies [Live Event]

We hosted a deep-dive session with two people directly involved in shaping and implementing the EU Business Wallet initiative: Viky Manaila, Trust Services Director at Intesi Group, and Rob Brand, Sen...

22 Des 202558min